Cloud Platform Digital Inbound Sales Specialist

Your Role and Responsibilities
As a Cloud Platform Digital Inbound Sales Specialist you'll become a trusted go-to expert driving digital transformation. You'll partner with marketing and sales colleagues and drive lead response, appointment setting, lead qualification, and sales progression. You'll also engage existing clients to provide real-time sales response, solution consultation, and account management support.

• Focus on inbound lead sources ((e.g., Live Chat, phone, social engagement, events, paid media) to identify and engage prospective decision makers and influencers, qualify business opportunities, respond to clients' needs to create strategic, long-term partnerships to drive deal progression
• Engage install clients to address real-time sales inquires, provide solution consultation and account management support, and identify and create new up-sell/ cross-sell opportunities to take to closure.
• Understand use cases across IBM offering portfolios and GTM strategy, build a deeper knowledge of the IBM Cloud portfolio and select offerings
• Work in a digital setting via video conference, live chat, case system, and phone meetings to engage and present product value propositions including solutions, features and functions to increase buyer interest
• Professionally articulate both the value and differentiation of IBM Cloud solutions with all appropriate levels of decision makers and influencers
• Build relationships of trust with key customer decision makers and experts
• Collaborate with IBM's sales network to uphold the team's global response model, deliver high conversion and win rates, and reinforce healthy retention and growth trends across the install base
• Achieve monthly and quarterly targets
• Utilize CRM for lead and opportunity record management
• Personal branding to establish self as a subject matter expert in your field
• Through continuous personal development, you will become a subject matter expert and act as an influencer and trusted advisor for clients

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Required Technical and Professional Expertise

• Ability to work well in a high team-oriented environment, lead from the front, and have the constant urge to succeed and win.
• Goal-oriented; maintains a sense of urgency in a deadline-driven setting
• Ability to work as part of a cross-functional team and able to adapt to constantly changing markets/client needs
• Ability to work a set schedule, with willingness and flexibility to adjust the schedule when the need arises (may include early, late, or weekend hours)
• Ability to leverage resources throughout the business to solve complex problems with a high attention to detail

Preferred Technical and Professional Experience

• Experience in selling cloud or opensource platforms
• Proficient at using both digital & relevant sales tools & be confident in engaging peers and making connections
• Excellent communication, negotiation, and presentation skills and focus on client satisfaction
• Have a strong affinity with technology, like to be hands-on and explore and build your skills
• Experience using CRM systems to manage customer engagement

Required Education
High School Diploma/GED

Preferred Education
High School Diploma/GED

About Business Unit
IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

Wonder if IBM is the one for you?
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Other Relevant Job Details
IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:
- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being.
- Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs.
- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law.
- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals.
- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

This position is eligible for participation in an IBM Sales Incentive plan. Actual incentive opportunity will be based on performance and the eligible Target Incentive, as addressed in the applicable plan, all of which is subject to change. The compensation range listed for this position is the IBM Reference Salary that is used when you are not actively participating in a sales plan. Your actual base pay plus incentive opportunity will be determined by the Incentive Plan assigned to you. We consider qualified applicants with criminal histories, consistent with applicable law.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.