Cloud Support Engineer II (NET) - AMZ8400379
Seattle, Washington
MULTIPLE POSITIONS AVAILABLE
Company: \t\tAMAZON WEB SERVICES, INC.
Position Title: \t\tCloud Support Engineer II (NET)
Location: \t\tSeattle, Washington
Position Responsibilities:
Provide advanced remote technical support to customers by responding to difficult technical inquiries related to large and production critical issues to propose solutions to and/or resolve root causes of cloud network and/or system issues. Lead and oversee documenting all varieties of corner case scenarios and troubleshooting of workflows in AWS internal knowledge databases, and create tutorials, how-to videos and other technical materials for the AWS customer community. Navigate and configure complex Linux/Windows systems and troubleshoot difficult issues. Apply advanced knowledge of information science and technology to perform difficult network troubleshooting of Amazon services using tools and technologies, including TCP/IP, DNS, DHCP, routing, switching, LAN/WAN, traceroute commands, iPerf, dig commands, and/or cURL. Execute migrations of existing on-premise environments to AWS Cloud, grow clients' existing cloud architecture by onboarding them onto new AWS services and provide maintenance support by providing complex technical assistance. Analyzing product and reports on support performance metrics to measure support success, service performance and drive customer facing platform improvements. Acts as a liaison between service development team and support engineering team, communicating customer feedback through tech sync meetings for product and service improvement. Participate in bug bash events to identify straightforward bugs and improve documentation to support overall customer experience. Execute customer code assessments and support customers in code development to deploy customer applications on the AWS cloud.
40 hours / week, 8:00am-5:00pm, Salary Range $95,600/year to $160,000/year
Amazon.com is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. #0000
BASIC QUALIFICATIONS
Position Requirements:
Bachelor's degree or foreign equivalent degree in Networking, Information Technology, Computer Science, Engineering or a related field and three years of experience as a Cloud Support Engineer or a related occupation. Alternatively, employer will accept a Master's degree in Networking, Information Technology, Computer Science, Engineering or a related field and one year of experience as a Cloud Support Engineer or a related occupation. Of the required year(s) of experience, one year of experience must include: (1) Configuring, managing, and troubleshooting large-scale systems, including cloud virtualization, distributed networks, and co-location; (2) Providing Linux or Windows Operating System support; and (3) Deploying and troubleshooting LAN, VPN, Firewalls, DNS, TCP/IP, IPsec and IDS/IPS systems. 100% telecommuting permitted; work may be performed from anywhere in the U.S. #0000
PREFERRED QUALIFICATIONS
Please see job description and the position requirements above.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Company: \t\tAMAZON WEB SERVICES, INC.
Position Title: \t\tCloud Support Engineer II (NET)
Location: \t\tSeattle, Washington
Position Responsibilities:
Provide advanced remote technical support to customers by responding to difficult technical inquiries related to large and production critical issues to propose solutions to and/or resolve root causes of cloud network and/or system issues. Lead and oversee documenting all varieties of corner case scenarios and troubleshooting of workflows in AWS internal knowledge databases, and create tutorials, how-to videos and other technical materials for the AWS customer community. Navigate and configure complex Linux/Windows systems and troubleshoot difficult issues. Apply advanced knowledge of information science and technology to perform difficult network troubleshooting of Amazon services using tools and technologies, including TCP/IP, DNS, DHCP, routing, switching, LAN/WAN, traceroute commands, iPerf, dig commands, and/or cURL. Execute migrations of existing on-premise environments to AWS Cloud, grow clients' existing cloud architecture by onboarding them onto new AWS services and provide maintenance support by providing complex technical assistance. Analyzing product and reports on support performance metrics to measure support success, service performance and drive customer facing platform improvements. Acts as a liaison between service development team and support engineering team, communicating customer feedback through tech sync meetings for product and service improvement. Participate in bug bash events to identify straightforward bugs and improve documentation to support overall customer experience. Execute customer code assessments and support customers in code development to deploy customer applications on the AWS cloud.
40 hours / week, 8:00am-5:00pm, Salary Range $95,600/year to $160,000/year
Amazon.com is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. #0000
BASIC QUALIFICATIONS
Position Requirements:
Bachelor's degree or foreign equivalent degree in Networking, Information Technology, Computer Science, Engineering or a related field and three years of experience as a Cloud Support Engineer or a related occupation. Alternatively, employer will accept a Master's degree in Networking, Information Technology, Computer Science, Engineering or a related field and one year of experience as a Cloud Support Engineer or a related occupation. Of the required year(s) of experience, one year of experience must include: (1) Configuring, managing, and troubleshooting large-scale systems, including cloud virtualization, distributed networks, and co-location; (2) Providing Linux or Windows Operating System support; and (3) Deploying and troubleshooting LAN, VPN, Firewalls, DNS, TCP/IP, IPsec and IDS/IPS systems. 100% telecommuting permitted; work may be performed from anywhere in the U.S. #0000
PREFERRED QUALIFICATIONS
Please see job description and the position requirements above.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Created: 2024-06-30
Reference: 2663178
Country: United States
State: Washington
City: Seattle
ZIP: 98109
About Amazon
Founded in: 1994
Number of Employees: 1600000
Website: https://www.amazon.com/
Career site: https://www.amazon.jobs/en/
Instagram: https://www.instagram.com/amazon/
LinkedIn: https://www.linkedin.com/company/amazon/
Facebook: https://www.facebook.com/Amazon
Similar jobs:
-
AWS SOC Support Engineer, AWS Security
Amazon in Seattle, Washington💸 $67200 per year -
Business Intel Engineer III , ReLo Ops Excellence, Decision Support Team
Amazon in Bellevue, Washington💸 $117300 per year -
Exchange Support Engineer
Insight Global in Redmond, Washington -
Sr. Software Engineer, Shipping And Delivery Support
Amazon in Seattle, Washington💸 $151300 per year -
ADC Engineer I, Amazon Dedicated Cloud Engineering - Support Engineering
Amazon in Seattle, Washington💸 $81900 per year -
Senior Support Engineer
Experis in Redmond, Washington💸 $50 - $52 per hour -
Software Development Engineer II - Mobile, Shipping And Delivery Support
Amazon in Seattle, Washington💸 $129300 per year -
SOC Support Engineer III, AWS Security Operations Center (SOC)
Amazon in Seattle, Washington💸 $67200 per year -
DevOps Engineer, Amazon Fulfillment Technologies Support (AFTS)
Amazon in Bellevue, Washington💸 $81400 per year -
AWS SOC Support Engineer, AWS Security
Amazon in Seattle, Washington💸 $67200 per year -
IT Security Support Engineer
Experis in Seattle, Washington💸 $32 per hour -
Software Dev Engineer, Shipping And Delivery Support
Amazon in Seattle, Washington💸 $129300 per year -
Integration Support Engineer
Amazon in Seattle, Washington💸 $81400 per year -
System Development Engineer, Amazon Fulfillment Technologies Support (AFTS)
Amazon in Bellevue, Washington💸 $116300 per year -
Support Engineer - Incident Management, AWS Incident Response (AIR)
Amazon in Seattle, Washington💸 $81400 per year -
DESKTOP SUPPORT ENGINEER
ACS Group in Seattle, Washington💸 $32.00 - $37.00 per hour -
Sr. Tech Support Engineer, Grocery Robotics and Automation Systems
Amazon in Bellevue, Washington💸 $108900 per year -
Technical Support Engineer
Insight Global in Tacoma, Washington -
Support Engineer, Sustainable Packaging, Packaging \u0026 Materials Development
Amazon in Bellevue, Washington💸 $72300 per year -
Business Intelligence Engineer, AWS Support
Amazon in Bellevue, Washington💸 $89600 per year