Club Contract Support Specialist

Through the mission and values of HGV, The Club Contract Support Specialist is responsible for completing administrative tasks related to change of ownership and final change of ownership transactions. They are also responsible for processing membership updates, allotments, upgrades and conversions to determine if information should be forwarded to associated departments for further action.

If you have a passion for supporting a team and a desire to provide excellent customer service, this is the role for you!

Additional responsibilities include:

• Manage calls and support client request, inquiries or questions relates to title transfer and change of ownership, contract/file/case status and progress updates.
• Receive inbound calls from external customers such as Attorney Offices & Title Companies and provide accurate information relating to change of ownership
• Coordinate status updates for owners requesting copies of their recording/sales documents, title services (name change, gift transfer sales, and closings costs).
• Verifies to ensure customer information and documentation related to title transfer is correct and update system information as needed.
• Inputs and updates spreadsheets and other programs to track all activity.
• Responsible for collecting and processing fees and payments related to change of ownership
• Conduct specialized department shadowing and training for new team members after they have completed general Club training
• Prepare and send Market Value letters as requests come through while using the approved letter template and inputting the correct information according to the member’s account.
• Processes conversions, merges, membership activations, upgrades, and cancellations of all memberships
• Consistently practices and maintains the highest standards of professionalism when interacting with fellow team members, management, owners, and members.
• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,

Why do Team Members like working for us:

• Day 1 Benefit Eligibility
• Driven base pay
• Recognition Programs and Rewards
• Discounted Hilton hotel rates worldwide!
• 401(k) program with company match.
• Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
• Paid Sick Days
• Employee stock purchase program
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• Daily Pay Option
• Eligibility: All US hourly Team Members not represented by a labor organization or subject to collective bargaining agreement

Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek's Most Loved Workplaces list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification

What are we looking for?

Required Qualifications:

• Computer proficiency in Microsoft Word, Excel and Outlook.
• Excellent customer service skills.
• Proficient in time management; the ability to organize and manage multiple priorities.
• Ability to take initiative and effectively adapt to changes.
• Able to establish and maintain a cooperative working relationship.
• Ability to interpret and create spreadsheets.
• Works independently, accurately, and efficiently.
• Meets all deadlines consistently.
• Demonstrates a strong ability to identify, analyze and solve problems.
• Excellent verbal and written communication skills

Preferred Qualifications:

• Familiarity with mortgage loan documentation, credit review and deeding
• Timeshare/Vacation Ownership experience
• Experience with Chorus and Voice systems
• Advanced experience with Microsoft Excel

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.