IT Support Specialist

Kavaliro's client is seeking an IT Support Specialist for an onsite position in Orlando, FL.

• Design and implement robust IT solutions across multiple platforms including on-premises, cloud (SaaS, HaaS, IaaS), and hybrid environments, ensuring they meet our rigorous standards for security and reliability.
• Act as a subject matter expert for IT infrastructure, providing advanced support and guidance on complex issues escalated from the Technical Support team.
• Collaborate with senior IT leaders to align technology deployments with organizational strategies, enhancing service delivery across global offices.
• Proactively manage and maintain network appliances, server infrastructures, and data storage solutions, ensuring optimal performance and minimal downtime.
• Lead the development and testing of business continuity and disaster recovery plans, performing regular drills to guarantee readiness.
• Maintain comprehensive documentation of our IT architecture and modifications, supporting consistent standards and knowledge sharing within the IT department.
• Serve as a key escalation point for high-level technical support, offering mentorship and troubleshooting expertise to IT staff.
• Engage with IT vendors to ensure service excellence and compliance with our technical and security specifications.
• Stay ahead of industry trends and technological advancements, recommending and implementing tools and technologies that drive efficiency and competitive advantage.
• Perform other duties as assigned
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  The ideal candidate will bring a wealth of broad IT experience and should possess:
• Bachelor's degree or relevant equivalent experience
• 3+ years of experience
• Brings a strong background in managing enterprise IT environments, with expertise in Microsoft ERP systems, including D365 and a solid understanding of network configurations including TCP/IP, DHCP, DNS, VPN, SD-WAN, and more.
• Possesses certifications such as A+, MCSE, CCNA, CISSP, or VCP, or has professional experience that demonstrates equivalent knowledge and skills.

Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.