Location: Miami, FL (preferred but not required)
Pay rate: $15-$25/hr
Duration: 6 month C2H
We are looking for an experienced Collector or Collections Specialist for one of our clients. The Collections Representative will be responsible for managing overdue accounts and ensuring timely payments from customers. Their primary objective will be to communicate effectively with customers to recover outstanding balances and negotiate payment arrangements. This role requires a detail-oriented individual with excellent communication skills and a proactive approach to problem-solving while adhering to Federal and State regulations.

Responsibilities:

Contact customers with overdue accounts via phone, email, or mail to discuss outstanding balances.

Negotiate payment plans and arrangements with customers based on their financial situations.

Document all interactions and payment agreements accurately in the companys database.

Monitor payment statuses and follow up with customers on missed payments.

Provide exceptional customer service while effectively communicating payment expectations and deadlines.

Collaborate with other departments, such as billing and sales, to resolve customer inquiries and discrepancies.

Identify and escalate accounts that require further action, such as legal proceedings or account suspension.

Stay informed about company policies, procedures, and regulations related to collections practices.

Meet monthly collection goals and targets set by management.

Continuously seek opportunities to improve collection processes and procedures.
Requirements:

• High school diploma or equivalent; associates or bachelors degree is a plus.
• Previous experience in collections, accounts receivable, or a related field preferred.
• Strong negotiation and communication skills, both written and verbal.
• Excellent interpersonal skills with the ability to build rapport and trust with customers.
• Detail-oriented with strong organizational and time management abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in basic computer skills and experience with CRM software or similar tools.
• Knowledge of relevant laws and regulations governing collections practices is advantageous.
• Ability to handle sensitive information confidentially and ethically.
• Willingness to adapt to changing priorities and embrace new challenges.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.