Collections Specialist

Kellermeyer Bergensons Services (KBS) has an immediate full-time opportunity to join our team as a Collections Specialist.

For more than fifty years, KBS has been providing essential facility services in North America to help clients maintain clean and healthy operations. With a culture driven by our core values - trust, reliability, service and doing things the right way, and rooted in a fundamental belief that all work is "honorable and we acknowledge the dignity of those who do it." These values are embraced by our highly diverse and inclusive workforce.

What are you waiting for, APPLY TODAY and join the KBS Crew!

Job Overview

Salary Range: $25-30/hour (Based on experience)

This position is a full-time, hybrid role (2 days in office/3 days remote)

Position Summary

In this role, you will manage a portfolio of accounts and contact customers to obtain outstanding payment balances. We are particularly interested in candidates with a background in customer service and B2B collections.

Duties and Responsibilities

• Manage a portfolio of accounts - 500 to 750+/-. Primarily small to medium sized accounts.

• Contacts customers via phone or email to obtain payment status from customers regarding past due invoices.

• Promptly responds to internal and external customer requests via phone and email.

• Reconciles customer accounts.

• Creates/sends customer's statements and invoices copies.

• Collaborates with several internal teams - Cash Applications, Billing, Customer Experience and Commercial teams.

• Uses technology to support all collections efforts.

• Reduce past due balances through high engagement with internal and external candidates.

• Target 40 to 50+/- quality customer contacts per day.

• Process refund requests.

Experience/Skills:

• Knowledge of Microsoft Office programs (Excel, Word, Outlook, and Teams)
• Experience with Oracle/Net Suite, GetPaid or other large ERP applications like SAP.
• Strong customer service skills

Educational Qualifications/Job Experience Requirements:

• High school diploma or equivalent

• Minimum 5+ years of B2B collections experience

What's In It for You?
As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more!

• Paid Time Off
• Paid Holidays
• Sick Time
• Life Insurance
• Supplemental Health Insurance (E.G., Accident)
• 401k plan with a match or Non-qualified Deferred Compensation Plan
• Pet Insurance
• Perkspot Discount Program - discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics

KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.