Commercial Customer Service Representatives

Virginia Beach, Virginia

Employer: Medix
Industry: Insurance
Salary: $18 per hour
Job type: Part-Time
Are you currently in the job market? Medix is hiring multiple Commercial Customer Service Representatives for a large healthcare organization in Virginia beach, VA!

Location: Virginia Beach, VA

Schedule: 40 hours a week, 5 days a week, will be scheduled between 8am - 6pm

Pay: $18

Job Responsibilities:
  • Respond to member inquires via phone, email, or chat, providing accurate and timely information about their insurance coverage, benefits, and services
  • Investigate and resolve issues related to billing, coverage, claims, and other member concerns. Ensure issues are handled efficiently and effectively to maintain high member satisfaction
  • Clearly explain the details of insurance benefits, policy coverage, and procedures to members. Assist members in understanding their plans and how to access services
  • Provide support with the claims process, including tracking claim status, explaining claim decisions, and assisting with any necessary follow-ups or appeals
  • Maintain accurate records of member interactions, including detailed notes on inquiries, issues, and resolutions. Ensure all information is documented in compliance with company policies and procedures
  • Adhere to regulatory requirements and company policies. Stay informed about changes in commercial insurance regulations and procedures
  • Work closely with other departments, such as claims and enrollment, to address complex issues and provide comprehensive support to members
  • Identify opportunities for process improvements and provide feedback to enhance the customer service experience

Job Requirements
  • High School Diploma or equivalent
  • 1 - 3 years of customer service experience
  • Excellent communication
  • Computer proficiency
  • Problem-solving, conflict resolution
  • Previous experience in customer service, particularly healthcare or insurance setting

Interviews are taking place now - apply today!
Created: 2024-08-22
Reference: 232299_1724181338
Country: United States
State: Virginia
City: Virginia Beach
ZIP: 23459

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