Communication Center Specialist, AHU

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Career Development

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: FT / Day (Mon-Thurs: 8a.m. to 4:30p.m. & Fri's: 8a.m. to 3p.m.)
Location: 660 WINYAH DR, Orlando, 32803

The community you'll be caring for:

Our mission is to provide an environment where students can develop spiritually, intellectually, socially, and physically while pursuing professional expertise integrated with Christian values

The role you'll contribute:

The Communication Center Specialist conducts regular communication through phone, email, and text messages for lead and applicant cultivation. The Communication Center Specialist accurately documents all interactions with leads and applicants to keep communication history current. The Communication Center Specialist communicates regularly with the Communication Center Manager to ensure lead and applicant communication, and turnaround time goals are met. The Communication Center Specialist is assigned to upholding policy and procedure set by the Admissions Department,
University, and its committees. The Communication Center Specialist actively exemplifies outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. The value you'll bring to the team:

The value you'll bring to the team:

Demonstrates behaviors at AdventHealth University in harmony with our mission: Nurture, Excellence, Spirituality, and
Stewardship:

• Communicate with leads and applicants through phone, email, and text messages
• Ensure all forms of communication reflect a professional, friendly tone
• Provide accurate and timely information to leads and applicants
• Maintain a working knowledge of admissions requirements for all programs utilizing published criteria in the
  Academic Catalog
• Document all communication touchpoints with leads and applicants within the CRM
• Ensure that all work meets the standards for accuracy and timeliness established by the Communication Center
  Manager
• Employ customer recovery strategies as needed, in conjunction with the Communication Center Manager
• Identify and anticipate issues of efficiency and accuracy in the areas for which they are responsible, and develop
  possible solutions
• Collaborate with the Communication Center Manager to ensure a smooth lead-to-student journey

Qualifications
The expertise and experiences you'll need to succeed:

EDUCATION AND EXPERIENCE REQUIRED:

• High School Diploma/G.E.D.
• 1+ years of customer service experience

Preferred:

• Associate degree in Communications, Marketing, Business, Hospitality, or other related field.
• 3+ more years of customer service experience
• Salesforce CRM knowledge experience

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