Student Relations Specialist, AHU

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Career Development

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: FT / Day (Mon-Thurs: 8a.m. to 4:30p.m. & Fri: 8a.m. to 3p.m.)

Location: 660 WINYAH DR, Orlando, 32803

The community you'll be caring for:

Our mission is to provide an environment where students can develop spiritually, intellectually, socially, and physically while pursuing professional expertise integrated with Christian values

The role you'll contribute:

The Student Relations Specialist advocates and coordinates AHU efforts to promote student success, persistence, and graduation, to achieve and sustain retention goals and graduation rates. The Student Relations Specialist will uphold department operations and workflow and support efforts of the Student Experience Manager. The Student Relations Specialist will serve as a liaison by conducting student outreach that promotes student persistence and success. This individual will utilize various communication systems to assist with gathering, organizing and the distribution of information.

The value you'll bring to the team:

• Support implementation of student communication plan encompassing AdventHealth Service Standards by providing regular communication through email, text, and/or phone to students throughout their academic journey.
• Assist in orientating students to university programs, policies and service utilization.
• Engage with other departments and functional areas to deliver an optimal student experience.
• Responsible for the timely and accurate data entry and data management for Student Experience Manager and team.
• Monitor and expedite procedures, protocols, forms, student files, and other logistical support activities for the Student Experience Manager and team.
• C ollaborate with Student Experience Manager to maintain complex spreadsheets and student data to confirm and track accurate enrollment, persistence and graduation information for report metrics
• Additional duties as assigned by the Executive Director of Academic Operations or SVP of Operational Strategy & Learning
• Attend meetings, seminars, workshops as requested
• Participate in University committees as required

Qualifications
The expertise and experiences you'll need to succeed:

Required:

• Associate degree or appropriate combination of experience and education in a related field and/or previous experience providing student support
• One year in previous Higher Education Administration, Student Services, or Customer Relationship Management work experience
• Track record that demonstrates service orientation and passion for serving students.
• Ability to work effectively across teams
• Excellent oral and written communication
• Ability to understand and communicates degree requirements, academic policies

EDUCATION AND EXPERIENCE PREFERRED:

• Bachelor's Degree in Higher Education or related field
• Two or more years in previous Higher Education Administration, Student Services, or Customer Relationship Management work experience

---