Communications and Network Technical Analyst

Description

Provide technical support for network voice systems for a university medical system, particularly VoIP (voice over internet protocol) software and hardware platforms. Responsible for the implementation and support of VoIP equipment and software, daily operational incidents, service request tickets, network and VoIP break/fix support, incident escalation, network maintenance and network configuration. Provide day-to-day support of the 24 x 7 production environment of network and VoIP, including wired and wireless access layers, IPAM, DHCP, VoIP systems, WAN, and network and VoIP monitoring. Build, install, monitor, optimize, troubleshoot, maintain and document a variety of systems of the network. Participate in the weekly rotational after-hours 24x7 on-call customer support. Perform root cause analysis. Validate production readiness of environment technical designs. Participate in the implementation of new technology, including preparation, training, change management, development of new standards, and documentation. Assist and execute disaster recovery procedures. Provide analysis of business requirements to provide sound technical solutions. Conduct hardware and software evaluations, providing detailed analysis and recommendations based on the outcome of study. Investigate and recommend tools, scripts, and utilities to improve technical processes.

The employer offers with hybrid work-from-home within commuting distance from the jobsite.

Annual range: $115,773 to $227,700/year