Description: Job Summary:

Under direct supervision, places various specialized calls; receives incoming calls; pages medical center personnel, initiates emergency procedures, provides inpatient information as appropriate - adhering to HIPAA guidelines.

Essential Responsibilities:

• Provide exceptional customer service to both our internal and external customers Provide courteous and cooperative service on each and every encounter
• Must possess strong interpersonal skills and the ability to multi-task
• Receive and correctly route incoming calls
• Effectively and quickly handle various codes (blue, red, secure, etc.), including Overhead Paging Provide patient information as appropriate and adhere to all HIPAA guidelines Report equipment malfunction as needed Orient new staff, or less experienced Operators Other duties as assigned

Basic Qualifications:

Experience

• Minimum of six (6) months experience providing front line customer service.


• Working knowledge of PCs.


• Type 25 wpm. You must take and pass the typing test prior to the end of the posting period or your bid will be bypassed. Test must be current within one (1) year.


• Per the National Agreement, current KP Coalition employees have this experience requirement waived.

Education

• High school or equivalent.

License, Certification, Registration

• N/A

Additional Requirements:

Preferred Qualifications:

• Bilingual (English/Spanish). Busy phone experience

Notes:

• This is an on call position, days and hours may vary.
  

Primary Location: California,Los Angeles,Los Angeles Medical Center
Scheduled Weekly Hours: 1
Shift: Variable
Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun,
Working Hours Start: 12:01 AM
Working Hours End: 11:59 PM
Job Schedule: Call-in/On-Call
Job Type: Standard
Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: B01|SEIU|Local 399
Job Level: Entry Level
Department: Sunset Medical Center - MedFac-Communications - 0801
Pay Range: $25.19 - $27.9 / hour The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.
Travel: No
On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest

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