Pending Budget Approval

Are you looking for an exciting and fast-paced career? Join the California Governor's Office of Emergency Services (Cal OES) and be part of an organization that serves as a leader in emergency management and homeland security through dedicated service to all. We are looking for enthusiastic and motivated individuals to join our team. If you are interested in a challenging opportunity in a high-energy, team-oriented environment, you are encouraged to apply.

This position is a uniformed rank and works under the direction of the Communications Supervisor of the Fire Communications Unit, in the designated workspace assigned operating Cal OES Fire and Rescue related systems, fire telecommunications and radio communications.; Receives and responds to telephone calls; equipment and personnel by computer, telephone to specified points as required; request emergency services as required by designated chief officers; identify correctly locations where assistance is needed or requested, determine the availability and location of departmental units, respond to other fire and rescue emergency response agencies such as the California Fire and Rescue Mutual Aid System Region Dispatch Centers, dispatching Cal OES departmental units for response as necessary and as outlined in the assignee agreement; filling out into a computer terminal; receiving and transmitting reports of incidents and requests for assistance; access data on other fire and rescue related records, databases and programs; maintain all required logs; provide information as directed and perform other related duties. Responsible for ordering and mobilizing Cal OES Fire Integrated Real-Time Intelligence System (FIRIS) aircraft, utilizing the Interagency Resource Ordering Capability System (IROC), dispatch logs and response entries into the computer for all FIRIS responses, answer the telephone for FIRIS requests and information. Work directly with the Cal OES FIRIS Fusion Center, the Wildfire Forecast and Threat Intelligence Integration Center and CAL FIRE Southern and Northern Intelligence Centers.

This position includes shift work that could consist of 8 to 10 hour shifts (not including overtime), including weekends and holidays. Shifts could also include day, swing, and graveyard.
You will find additional information about the job in the Duty Statement .

Working Conditions
Telework This position is eligible for a hybrid work schedule which includes up to two days of remote work per week. Additional in office days may be required based on the business need.

DMV Pull Program

Participation in the DMV Pull Program is required. The position(s) require(s) a valid Driver's License (DL). You must answer the questions addressing your DL on your application. Ensure you provide your DL number, class, expiration date, and any endorsements and/or restrictions.

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• COMMUNICATIONS OPERATOR

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-439227

Position #(s):
163-350-1670-004

Working Title:
Communications Operator

Classification:
COMMUNICATIONS OPERATOR $4,508.00 - $7,023.00

# of Positions:
1

Work Location:
Sacramento County

Telework:
Hybrid

Job Type:
Permanent, Full Time

Department Information The California Governor's Office of Emergency Services (Cal OES) is committed to fostering a diverse and inclusive culture by hiring and retaining individuals from a variety of backgrounds and personal experiences. Our employees are empowered with the tools and resources necessary to meet our mission, while continuing to expand equity and inclusion efforts at all levels of the organization. We are committed to the spirit and work required to ensure the safety and resilience of every community in California.

The California Governor's Office of Emergency Services (Cal OES) is an emergency response, homeland security, and disaster recovery agency and as a result, is a dynamic and exciting place to work in a team-oriented environment. Cal OES provides training to enhance the understanding of emergency and incident management to all employees.

The Response Directorate leads the State's incident response efforts and maintains emergency management situational awareness during an incident. Responding to a disaster means addressing the short-term, direct effects of an incident or threat. Response includes immediate actions to save lives, protect property, and meet basic human needs.

The Cal OES Response Directorate addresses all types of threats and hazards, ranging from accidents, technological hazards, natural disasters, human-caused incidents, pre-planned events, proactive preparedness measures, and mutual aid coordination.

The Response Directorate reinforces local responses to incident areas by coordinating state-level government, private sector, and nongovernmental roles in support of local governments and other entities. Responses are conducted in accordance with the Standardized Emergency Management System (SEMS).

In the event of an emergency, employees may be contacted and requested to report to work in the event of an emergency. This contact may be outside of your normal working hours (evenings/nights, weekends, and holidays). This service may require irregular work hours, work locations other than the official duty location, and may include duties other than those specified in your official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and you may be required to relocate to emergency sites.

More information may be found here: Response Operations | California Governor's Office of Emergency Services

Department Website: http://www.caloes.ca.gov

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.
• The position(s) require(s) Medical Clearance prior to being hired.

Penal Code Section 13510(c) requires that State agencies participating in the P.O.S.T. program shall evaluate oral communication skills to ensure skill levels commensurate with the satisfactory performance of dispatch duties.

Penal Code Section 13510(c) requires that State agencies participating in the P.O.S.T. program shall require that the P.O.S.T. Public Safety Dispatcher's Basic Course be the minimum basic training for all public safety dispatchers in the program. The course shall be completed within 12 months of hire or assignment to dispatcher duties. Failure to successfully complete the course shall be cause for termination based on failure to meet the required conditions of employment.

Application Package Requirements

• To have your application considered for this job opportunity:
• List the Job Code (JC) and Position Number for this position in the "EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING" section on the State Application, STD. 678.
• List your most current employment history first in the "EMPLOYMENT HISTORY" section on the STD. 678.
• Provide the "From" and "To" dates with the month, day and year, the "Hours Per Week" that you worked and the Total Worked (Years/Months). You may include overtime hours.
• You must complete the "DUTIES PERFORMED" on the State Application (do not note "see attached resume" in this section). Failure to comply and your application is considered incomplete.
• SROA and Surplus are encouraged to apply and must submit a copy of their letter.
• Please note consideration shall be given to work experience gained in a part-time or full-time job, regardless of whether the job was a paid or a volunteer position or was within, or outside of, state service.

If using education to qualify please submit a copy of your transcripts. If selected, official transcripts will be required. Foreign education must obtain and submit verification of United States course/degree equivalency.

NOTE: Incomplete applications received may not be considered. Resumes are welcomed but do not take the place of the completed State Application STD 678. Applications received via fax or email will NOT be accepted. If you would like confirmation of receipt, please send certified mail.

**A candidate pool may be established for subsequent vacancies.**
**All hires may be subject to a criminal background check.**
**We encourage applicants to apply electronically.**

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 7/22/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

California Governor's Office of Emergency Services
Attn: HR Unit - AS
Human Resources Recruitment
10370 Peter A McCuen Boulevard
Mather , CA 95655

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

California Governor's Office of Emergency Services
HR Unit - AS
Human Resources Recruitment
10370 Peter A McCuen Boulevard
Mather , CA 95655
Please drop off at HR Window; Second Floor. This excludes holidays and weekends.
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to work well in a team setting and communicate effectively, both verbally and in writing
• Be proficient in the use of various computer word processing, spreadsheet, and database applications and be willing to learn new technological tools and to incorporate them in daily tasks
• Demonstrate the ability to prioritize and work well under pressure to meet quick deadlines
• Public Safety mobilization, coordination, tracking and dispatching of resources

Benefits Cal OES employees are eligible for a number of benefits and working for us is a great opportunity to join a committed team. Benefits include but are not limited to the following:

• Free Parking
• On-site Gym and Locker room
• Electric Carport
• Excellent CalPERS state pension plan
• 401(k) and 457(b) Plans
• Flexible Schedules
• Generous paid time off
• Health, dental & vision insurance for the employee or the employee's family
• Investment in careers development
• Located near many local eateries, financial institutions, and the Light Rail Station

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Department Website: http://www.caloes.ca.gov
Human Resources Contact:
HR Unit - AS
(916) 845-8321
Recruitments@caloes.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Officer
(916) 845-8527
EEO@CalOES.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Examination Information
Examination for this classification is being offered by the following departments listed below.

**Please note that the Communication Operator examination is currently not available for Statewide Open, but may be obtained with other agency(s).**

To obtain list eligibility please click on the link below for the Communications Operator examination bulletin(s):

• Cal Fire: CalCareers

Who Should Apply: Applicants who meet the minimum qualifications as stated below may apply for and take this examination.

Questions regarding this examination should be directed to:

Department of Forestry & Fire Protection (CAL FIRE)
Attention: Examination Unit
710 Riverpoint Court
West Sacramento, CA 95605

CALFIREexams@fire.ca.gov

1.) A State Application (STD 678) is REQUIRED and must be submitted.

2.) The Communications Operator Supplemental Questionnaire is REQUIRED and must also be submitted. This document specifies the percentage of time spent per week performing duties involving direct and telephone contact with the public. Copy and paste this link into your browser to obtain this form: B57DD9BAB162447FA43AA4B091F6A062 (ca.gov)

3). All applicants must include "from" and "to" employment dates (month/day/year), time base, and applicable civil service class titles on their STD 678. Applications received without this information may be rejected.

• EXAMINATION APPLICATIONS SUBMITTED VIA EMAIL WILL NOT BE ACCEPTED.

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.