Communications Technician Cheshire Keene NH Per Diem
Lebanon, New Hampshire
Employer: D-H Lebanon-MHMH
Industry: Information Services
Salary: Competitive
Job type: Full-Time
Overview
Assists all callers by soliciting sufficient information to identify the nature and urgency of the call in order to refer and/or respond appropriately.
ResponsibilitiesActs as first contact in assisting callers, patients and staff in placing, receiving calls in a 24x7 environment. Solicits sufficient information from each caller to determine nature and urgency of call. Determines how to best refer the call using listed directories, consult the on call directory for each clinic, or defined office practices. Transfers calls, completes directory look ups, completes radio pages, checks census, checks paging status and records, and completes and checks messaging services. May be first line notification for all institutional emergencies. Learns and operates all equipment applicable to the emergency. Recognizes, triages, and responds to external emergency calls (e.g. attempted suicide, illness, child abuse) remaining on the line after the referral to ensure caller is appropriately connected. Follows standard procedures. May act as the voice of the Clinic and the Referring Physician Services after hours, receiving all office calls. Acts as the Communications Help Desk when required. Acts as base for the Security radio system after regular office hours. Notifies physicians of patient admissions. Responds to patient inquiries from employees and the public according to Hospital privacy policies. Releases only authorized patient information or transfer inquiry to appropriate hospital staff. Successfully completes all required training. Keeps supervisors informed of telecommunications and computer equipment problems or breakdown. Performs other duties as required or assigned.
Qualifications
Required Licensure/Certifications
- None
Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Assists all callers by soliciting sufficient information to identify the nature and urgency of the call in order to refer and/or respond appropriately.
Responsibilities
Qualifications
- High school graduate or equivalent required.
- Previous satisfactory work experience in telecommunications, hospital, clerical/reception, or customer service preferred.
- Proficiency in basic computer skills.
- Ability to successfully complete required training.
- Outstanding interpersonal communication and customer service skills and ability to work both independently and as part of a team required.
- Knowledge of call center telephone systems preferred.
- Strong organization, initiative, problem solving skills and attention to detail desired.
Required Licensure/Certifications
- None
- Area of Interest: Secretarial/Clerical/Administrative;
- FTE/Hours per pay period: .01 hrs/per week (per diem/temp);
- Shift: Rotating;
- Job ID: 24148;
Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Created: 2024-06-30
Reference: 24148
Country: United States
State: New Hampshire
City: Lebanon
Similar jobs:
-
Licensed Practical Nurse Per Diem Days
D-H Lebanon-MHMH in Lebanon, New Hampshire -
Per Diem Cook- Days
Benchmark Senior Living in Bedford, New Hampshire -
Per diem Social Worker - MSW
D-H Lebanon-MHMH in Lebanon, New Hampshire -
Per Diem Tele-ICU Physician
D-H Lebanon-MHMH in Lebanon, New Hampshire -
Registered Nurse, RN -Pediatric Clinic Per Diem
D-H Lebanon-MHMH in Lebanon, New Hampshire -
Registered Nurse - PACU, per diem
Wentworth-Douglass Hospital(WDH) in Dover, New Hampshire -
EMT - Per Diem - Pain Clinic
Wentworth-Douglass Hospital(WDH) in Dover, New Hampshire -
Nursing Tech-LNA (Per Diem) New Shift Differentials!
Encompass Health in Concord, New Hampshire -
Registered Nurse Cath Lab, Per Diem
Wentworth-Douglass Hospital(WDH) in Dover, New Hampshire -
Utilization Review RN - Per Diem -Hybrid
Wentworth-Douglass Hospital(WDH) in Dover, New Hampshire -
RN -Med Surg Bariatric Tele Per Diem Nights
Wentworth-Douglass Hospital(WDH) in Dover, New Hampshire -
Nocturnist- Per Diem
Catholic Medical Center in Manchester, New Hampshire -
Per Diem Stress Technician - Salem, NH
Mass General Brigham Medical Group in Salem, New Hampshire -
LNA-3 West LNA- Per Diem
Wentworth-Douglass Hospital(WDH) in Dover, New Hampshire -
Anesthesiologist Per Diem
Catholic Medical Center in Manchester, New Hampshire -
Per Diem Software Engineer - Pediatric Clinic Trials
D-H Lebanon-MHMH in Lebanon, New Hampshire -
RN- Inpatient Float Pool Per Diem Days
Wentworth-Douglass Hospital(WDH) in Dover, New Hampshire -
Per Diem Laboratory Assistant Hematology
D-H Lebanon-MHMH in Lebanon, New Hampshire -
Phlebotomist - Per Diem
Wentworth-Douglass Hospital(WDH) in Dover, New Hampshire -
Lifeguard Per Diem The Works Fitness
Wentworth-Douglass Hospital(WDH) in Somersworth, New Hampshire