Job Description

Temporary Position- Returnship position will begin September 16,2024, and will end on December 13, 2024 (Full-time - 40 hours per week)

Are you an experienced professional looking for an opportunity to step back into the workforce after having taken an extended career break? Or do you think you are ready to return to the workforce, but not quite sure?

CPA Returnship program helps put your skills to work, increase your capability and can even re- launch your career.

Applications must be filed at

https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00042937

Innovation, collaboration, and a commitment to excellence best describes the culture here at the Comptroller's Office. We take pride in the work we do serving as Texas' accountant, tax collector, treasurer, and much more! The Comptroller's office serves virtually every citizen in the state. As Texas' chief tax collector, accountant, revenue estimator, treasurer and purchasing manager, the agency is responsible for writing the checks and keeping the books for the multi-billion-dollar business of state government.

Our agency workforce is as diverse as the people of Texas we serve. We value our employees and take very seriously our collective commitment to public service. Personal development opportunities are strongly encouraged through available workshops, teambuilding exercises, and on the job training. We offer flexible scheduling that helps employees maintain a healthy work-life balance.

Click here to see an inside look at the Texas Comptroller's office!

ABOUT THE Division

Revenue Processing Division accurately and efficiently identify, prepare and enter tax documents and payments for timely processing, while documenting transactions according to specific guidelines. This includes editing, imaging, verification, data capture and deposit of accompanying revenue. Revenue Processing also receives, sorts and routes general correspondence received by the Comptroller's office.

Click here to see a video from the division!

General description

Join the Revenue Processing team as an Accounts Examiner in our Returnship program! We are hiring in our Incoming Mail Section.

The Incoming Mail Section is responsible for picking up, opening and sorting of all mail for the agency. In addition, the section must identify and route correspondence and special handled packages throughout the agency.

The candidate must have the ability to learn new concepts quickly and apply knowledge appropriately in a highly active environment with ever-changing circumstances. Apply today and help the Comptroller's office keep the Texas economy strong.

Work Hours

Monday - Friday, 40 hours a week. Work hours are from 6:00-7:30 a.m. until 2:30-4:00 p.m.; subject to change during Peak processing time in which overtime may be required to meet business needs. Participates and/or serves in a supporting role to meet the agency's obligation to ensure the timely processing of taxpayers' returns and payments by working overtime as needed which may include work beyond scheduled hours, holidays, and Saturdays.



Qualifications:

Minimum Qualifications

• Graduation from an accredited high school or GED.

• Four years' experience in a fast-paced, high-volume production, customer service, scanning, or similarly related work environment.

• Experience using Microsoft Outlook, Excel, Word, Internet, or other Windows applications.

Preferred Qualifications

• Revenue Administration experience.

• Experience preparing documents for scanning or imaging and/or working in an office setting as clerical or administrative support staff.

• Experience serving as a section Subject Matter Expert (SME) and/or lead facilitating or resolving issues.

Substitutions

One year (30 semester hours) of education from an accredited college or university may substitute for one year of work experience up to a maximum of 4 years.

LICENSES / CERTIFICATIONS

A valid Texas driver's license (or state of residency driver's license), a state issued driving record for the last 36 months, and current proof of automobile insurance.

In this role you will

Extracting/Prepping:

• Sorts, utilizes equipment to date stamp/cut envelopes and extracts returns, payments and other documents.

• Examines returns, documents, and remittances submitted by taxpayers, and other divisions; utilizes knowledge of but not limited to, tax returns/payments (for over 60 tax/fee types), our systems, and other divisions' tasks/needs to prioritize, edit, prep, track, document (certified mail), and route documents to be scanned or completed by another section/division.

• Examines documents submitted by shareholders, and other divisions; utilizes knowledge of Unclaimed Property guidelines and that division to prioritize, edit, prep, and route documents to be scanned or completed by them.

• Analyzes and determines how to handle correspondence documents.

Identifies and ensures problems with entry points and missing taxpayer information and routes for correction and/or reprocessing.

Receiving/Tracking:

• Scans Certified Mail and enters taxpayer information on Mail Tracking System to record receipt and conducts research to identify the location of the packages/mail.

• Utilizes Mail Tracking system to record Certified checks/documents routed to other divisions for review/processing.

• Inspects, safely drives, and retrieves mail in the agency truck from the main postal facility (adheres to all traffic laws and immediately reports all incidents to management).

• Receptionist assists internal and external customers and direct calls to appropriate departments.

• Responds to internal/external stakeholders' (Taxpayers, Stakeholders, USPS, couriers, etc.) inquiries about mail received (taxpayer/shareholder documents, backup documents, etc.), addresses concerns, and provides guidance concerning department operations, regulations, and responsibilities.

Additional Tasks:

• Performs supplementary work as assigned including but not limited to assisting the division with further processing of taxpayers'/stakeholders' documents and payments pipeline such as: conducting research and analysis to verify validity of payments and/or taxpayer information using various systems, identifying/routing problems for correction and/or reprocessing, editing key entry points of various tax forms and remittances, creating payment forms, verifying questionable payments and returns, scanning of taxpayers'/stakeholders' documents and remittances, performing repetitive keying/entry of information from paper and electronic tax documents and remittances using a personal computer, utilizing software applications to communicate, inquire, and process taxpayers'/stakeholders' payments, returns and other documentation to expedite the processing of electronic tax documents, fees and payments, preparing deposits for Treasury, destructing paper tax documents and payments, conducting research to analyze taxpayer documents utilizing the Document and Page Locator Numbers (D/PLNs), and obtaining a working knowledge of division policies/procedures, and agency handbook guidelines.

Other:

• Responds to internal/external stakeholders' inquiries about scanning of taxpayer documents, and addresses concerns; provides guidance concerning department operations, regulations, and responsibilities.

Performs other duties as assigned.

Maximize Your Earnings!

At the Comptroller's office, we know potential employees are looking for more than just a paycheck. The agency offers a strong benefits package for you and your family. Insurance, retirement plans, and a flexible work schedule are just the start. See our benefits offering

If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!

Important Note to the Candidate:

Salary is contingent upon qualifications. If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview. Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.

MILITARY PREFERENCE

To receive MILITARY PREFERENCE, you are required to provide proof by attaching the necessary documentation to this job application.

https://hr.sao.texas.gov/CompensationSystem/JobDescriptions

Click on the occupational category for the position.

Additional MOS can be found at the State Auditor's Office,

Military Crosswalk Guide.

The Texas Veterans Commission provides helpful employment information. Go to: http://www.texasskillstowork.com, http://www.onetonline.org, https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/ or www.careeronestop.org for assistance translating your military experience and training courses into civilian job terms, qualifications/requirements and skill sets.

Applications submitted through Work In Texas:

Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile.

The Comptroller's Office is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity.