Concierge

Concierge

Job ID

185371

Posted

20-Sep-2024

Service line

Advisory Segment

Role type

Full-time

Areas of Interest

Building Management, Customer Service, Property Management

Location(s)

Phoenix - Arizona - United States of America

Are you ready to start an exciting career with CBRE?

About The Role:

As a CBRE Concierge, you will assist guests, customers, and tenants with business and personal needs. This includes making reservations, scheduling transportation services, and providing recommendations on local attractions.

What You'll Do:

• Be the first point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor.
• Record and log service requests and track the statuses. Provide administrative aid to management as needed.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor. Respond to requests in a timely manner.
• Deliver world-class customer service to all within the facility. Encourage guests and tenants to refer personal and business associates to the location.
• Build and maintain a database of local business recommendations. This includes preferred transportation sources, dining, entertainment, etc.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Acknowledge inquiries or complaints from clients, co-workers, and supervisors. Provide solutions in a professional customer service manner.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques so that the team is able to meet its objectives.
• Has a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

What You'll Need:

To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• High School Diploma or equivalent experience, along with 5+ years of job-related experience, is required. Prior shift manager or supervisory experience preferred
• In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
• Requires the ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE?

When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mentality is encouraged. You'll realize your potential with exciting work, fast-paced assignments, an environment of constant learning and dedication to results! To enable your success, we provide the best tools, training and leaders in the industry.

Our culture is built on our RISE values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Crafting the real estate solutions of tomorrow, so businesses and people thrive.

Coming to work for CBRE, you will receive a comprehensive benefits package, 401k, and extraordinary perks such as career growth and longevity!

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.