Concierge

Job Description

New Resource Center/store front in Utica - triage members :
what are they there for

checking them in with service team enter in contact details into database.

Help to track survey responses.

Answer phone calls that come in as well.
Day to day receptionist work, data entry and face to face with customers.

Resource Center is to help customers sign up for insurance
???????Medicare or market place products. But can also meet with a customer care advocate as well. There are some programing classes, like CPR, Medicare education classes etc. that might take place at Resource Center. During open enrollment, Oct-Dec high volume 50-25 and rest of year is more like 20-30 visitors. Anticipating 15-20+ calls a day. Has had success with centers in other areas.
Looking for experience with customer service, basic computer level skills, some knowledge on healthcare is a huge plus.

Additional information:
Summary Description: The Concierge is the first face that visitors see at company's Resource Center retail locations. This role is responsible for greeting visitors, administering incoming calls and ensuring all guests and callers are appropriately routed in a courteous and professional manner

Essential Resource Responsibilities / Accountabilities:
- Greets and directs visitors to appropriate company representative.
- Administers intake sign-in log and exit satisfaction survey to visitors.
- Schedules 1:1 consultation appointments as needed for licensed and certified company representatives.
- Answers all incoming calls in a timely and professional manner.
- Accurately transfers calls to appropriate parties.
- Performs a variety of clerical duties (light filing and data entry) as requested.
- Organizes and maintains up-to-date corporate information and telephone listings.
- Maintains reception area materials (e.g. product brochures, newsletters, event calendars, etc.) for the purpose of providing resource information to visitors.
- Receives a variety of items (e.g. mail, special deliveries, packages, supplies, etc.) for the purpose of distributing materials to appropriate parties.
- Performs additional job duties as assigned by company.

Minimum Resource Qualifications:
- Associates degree in relevant field or equivalent combination of relevant education and experience.
- Receptionist or customer service experience in an employment setting of 50+ people required.
- Excellent phone etiquette and customer service skills.
- Well organized with attention to detail.
- Ability to multitask in a fast-paced environment.
- Professional, enthusiastic and positive attitude.
- Knowledge of all Microsoft Office applications

Must Have
Clerical
Data entry
Telephone Answering
Telephone Skills

Nice to Have
Clerical
Data Filing
Data sorting
Data Verification
File Copying
File retrieval
File Sorting
Filing
Photocopying
Printing
Productivity Software
Microsoft Excel
Microsoft Word
Will your external resource provide support directly to Health Plan's Medicaid Managed Care Members? No