Constituent Services & Outreach Coordinator - Advanced (HSD/CSSD #30230)

$26.33 - $42.12 Hourly

$54,760 - $87,616 Annually

This position is a Pay Band 70

Posting Details

This posting will be used to conduct an ongoing recruitment and will remain open until all positions have been filled. Applicant lists may be screened more than once.

This job posting may be used to fill multiple vacancies.

Our Vision

• Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.

Our Mission

• We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.

Our Goals

• Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
• Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
• Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
• Build the best team in state government by supporting employees¿ continuous growth and wellness.

Why does the job exist?

The Constituent Services & Outreach Coordinator - Advanced will:

• Provide active customer service to field offices;
• Establish and maintain relationships with constituents, staff and the PIO to promote public relations for Child Support Services;
• Plan, develop, implement and evaluate outreach efforts using various techniques and media outlets to provide clear, concise, accurate information about our services to our customers.

How does it get done?

The Constituent Services & Outreach Coordinator - Advanced is responsible for:

• Handling customer concerns made through the Governor's office, The HCA Office of the Secretary (OOS), the Director's office, federal partners or any other entity and respond to the concern in a courteous, professional, and timely manner;
• Consulting with management and other staff to assess problems with delivery of Child Support Services Department (CSSD) services and review log for trends to minimize repetitive concerns;
• Ensuring CSSD is providing appropriate services;
• Developing customer content for the Child Support page of Health Care Authority (HCA) website by partnering with ITD and the PIO to format and post content to the Child Support's page;
• Developing and maintaining a Resource Guide for CSSD field offices to distribute to customers;
• Attending public events to promote a positive Image of CSSD and providing constituents with helpful child support information;
• Meeting with CSSD partners to develop and coordinate programs with other agencies, maintaining positive relationships and strategizing with ongoing outreach efforts;
• Organizing outreach events to promote the services of CSSD.

Who are the customers?

• CSSD Director's Office;
• OCSE;
• State Representatives and Senators;
• Parties of child support cases;
• CSSD staff and management.

Ideal Candidate

The Ideal Candidate has experience:

• In Marketing, Public Relations and Social Services
• Working under pressure and meet strict deadlines
• Developing working relationships with various partners
• Communicating verbally and written
• Responding to inquiries in a courteous and professional manner
• Preparing and performing outreach activities and materials
• Creating and maintaining databases and websites

Minimum Qualification

Bachelor's Degree in Social Work, Psychology, Guidance and Counseling, Education, Sociology, Criminal Justice, Criminology and/or Family Studies/Services and four (4) years of any combination of experience including working with communities, working on health or social service related matters, social work/case management experience, behavioral health and/or health care. Substitutions apply. See Substitution Table below.

Substitution Table

These combinations of education and experience qualify you for the position:
Education Experience Education Experience 1 High School Diploma or Equivalent AND 8 years of experience OR High School Diploma or Equivalent AND 8 years of experience 2 Associate's degree in the field(s) specified in the minimum qualification AND 6 years of experience Associate's degree or higher in any field AND 8 years of experience 3 Bachelor's degree in the field(s) specified in the minimum qualification AND 4 years of experience 4 Master's degree in the field(s) specified in the minimum qualification AND 2 years of experience 5 PhD degree in the field(s) specified in the minimum qualification AND 0 years of experience
• Education and years of experience must be related to the purpose of the position.

• If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.

Employment Requirements

Must possess and maintain a valid Driver's License.
Employment is subject to a pre-employment criminal history background investigation and is conditional pending results.

Working Conditions

Work is performed in an office setting: late hours and weekends work may be required. Will be exposed to regular periods of video display terminal and keyboard usage and stressful situations. Travel may be required. Incumbent will work under stress and frequent time constraints. Must have own mode of transportation. Incumbent may be required to furnish a personal vehicle for carrying out assignments.

Supplemental Information

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Agency Contact Information: Angela Simmons. Angela.Simmons@hca.nm.gov

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.