Consumer Loan Specialist I

Primary responsibilities of this role are:
Analyze collateral documentation and loan information in the bank's servicing system (Hogan) and as needed, update collateral records in loan servicing system
Follow up with business partners regarding missing or insufficient documents
Research and verify lien position on UCCs and titles for loans secured by RVs, vehicles and boats and also analyze loan status to determine the appropriate resolution
Prepare customer communication
Manage workflow to ensure SLA's are met or exceeded.
Additional responsibilities may include:
Assist with other collateral related tasks as needed (including continuations of UCCs, or other ongoing maintenance)
Work with outside agencies (Bureau of Motor Vehicles, Clerk of courts, lending institutions and dealers) to resolve problems
Some clerical/administrative functions including receipt of documents, department mail delivery, and other duties as assigned

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience
• HS Diploma
• 1+ years' experience customer service-related position
• Working knowledge of Excel, Word, and Access
• Experience with Auto Titles
• Attention to detail
Professional written and verbal communication skills

Nice to Have Skills & Experience
• Banking experience
• Experience with Consumer loan documents
• Experience with Fraud Claims

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.