NYC Health + Hospitals/Metropolitan is the community hospital of choice for residents of East Harlem, northern Manhattan, and neighboring communities. The hospital provides culturally-sensitive care in a welcoming and hospitable setting, emphasizing primary care medicine and utilizing the latest advances in medical science. Metropolitan delivers high quality health services with compassion, dignity, and respect to all, without exception. Since its founding in 1875, the hospital has been affiliated with New York Medical College, representing the oldest partnership between a hospital and a private medical school in the United States. Metropolitan is a part of the NYC Health + Hospitals, the largest municipal hospital and health care system in the country.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts

9 AM - 5 PM

Job Description
• Greet patients in a courteous and professional manner using "Acknowledge, Introduce, Duration, Explanation, Thank you (AIDET).
• Ask patient for four (4) identifiers to insure patient's safety.
• Provides supervision of the clerical staff assigned to the clinic
• Provides supervision/direction on the patient intake/exit process within the assigned clinic setting. Checks accuracy/completeness of physicians schedules and ensures their conformity with established department guidelines.
• Schedules patient in Epic and assures that patients are being checked in and out at a 100% compliance
• Assures that all clerical staff is using Check 15 when registering patients, and that the miscellaneous documents are scanned into Media Manager.
• Makes recommendations regarding the development and modifications of patient scheduling templates.
• Does daily rounds to ensure clinic is running smoothly and communicate with nursing and medical staff.
• Handles problems in clinic area in an expeditious manner seek assistance if necessary.
• Assists and cooperates with investigation and resolution of patients' complaints through appropriate channels
• Takes all appropriate action to ensure patient confidentiality.
• Monitors efficiency of services through data collection; reports submission, identifies problems, and recommends corrective action to the Department Director.
• Assists in the preparation of statistical data reports and related quality improvement/ regulatory monitoring activity.
• Monitors inventory and follows-up on orders being submitted in.
• Orders supplies in PEOPLESOFT SUPPLY CHAIN and W.B Mason.
• Liaison between vendors and bio-med (replacement or repairs of machines).
• Actively participates in departmental meetings/conferences, insures that appropriate information is related to clinic personnel.
• Works as liaison to ensure the administrative operations of the clinic are in place, which includes, but is not limited to housekeeping, radiology, & Hospital Information System.

Minimum Qualifications
1. A Baccalaureate Degree from an accredited college or university in Public Health, Public Administration, Business Administration, Social Work, Psychology or Rehabilitation Counseling, and three (3) years of full-time experience in medically-oriented health care and medical support systems environment, two (2) years of which included experience in an administrative or supervisory capacity in such occupations as physical, occupational, inhalation, speech and audiology therapy or as Medical/Laboratory Technologist, Microbiologist (various specialties), Chemist (biochemist), Radiation and X-Ray Technician or three (3) years of responsible level experience in business management systems or general administration including two (2) years in a supervisory or administrative capacity.
2. A Masters Degree from an accredited college or university in the disciplines listed in (1), and two (2) years of full-time experience as listed in (1), plus one (1) year experience in an administrative or supervisory capacity in occupations as listed in (1); or,
3. A satisfactory equivalent combination of training, education and experience.

Note: Certification or licensure may be required.

In addition, you can submit your resume to METCareers@nychhc.org with the Job Title and Job ID # of the job posting that you applied to in the subject line of the email.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs