Coordinator, Clinical Programs and Advocacy

In partnership with the Clinical Programs & Advocacy team and leadership, this position in GHW is responsible for intake of calls and electronic communications from employees needing assistance related to the array of Global Health & Wellbeing ( GHW) programs with primary focus on supporting the nurse line and clinical advocacy team members.

• Manage all calls and electronic communications and processes in a timely and efficient manner.
• Receive calls and electronic communications for medical services, screening and test results inclusive of the Clinical Centers of Excellence programs, nurse line, and OSHA mandated programs.
• Provide a broad range of clinical and non-clinical support to front line employees and managers.
• Communicate in a professional tone and with care, empathy and respect for all callers and team members.
• Seek and transfer necessary calls to external medical expertise to provide clinical support to employees and customers.
• Responsible for supporting the management in an array of administrative task to support the work of the department (e.g., data entry and mining, generating reports, updating written and electronic content and procedures, scheduling).
• Support the Global Health & Wellbeing team in creating an environment that improves employee health, wellness, safety and wellbeing.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience and Servant Leadership - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life
• benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

• Experience or working knowledge in the ambulatory care setting or medical field.
• Highly motivated, energetic person who can multi-task among several or many issues.
• Essential to the position is accurate, timely, and effective communication skills and service delivery in a fast-paced clinical and commercial aviation corporate environment.
• Must possess continuous quality improvement orientation, excellent problem solving, strong analytical, and excellent communication and interpersonal skills.
• Must have the ability to plan, organize, work independently and manage multiple tasks and shift priorities to meet deadlines.
• Proficient in Microsoft Office applications.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

• Experience or working knowledge of medical telephonic intake and telephone systems.
• Strong preference for candidates with experience or working knowledge of a telehealth environment and ambulatory care or patient services environment.