Coordinator, Legal Services (Coordinating Manager - Level A), Population Health

Empower Every New Yorker - Without Exception - to Live the Healthiest Life Possible

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

PURPOSE OF POSITION:

New York City Health + Hospitals has a medical-legal partnership (MLP) with the LegalHealth division of the New York Legal Assistance Group (NYLAG), one of the oldest and largest MLPs in the United States. Through this partnership, thousands of patients are connected to LegalHealth each year with free assistance to address their health-related legal needs. Attorneys also provide support to providers, social workers, and care teams in addressing various social determinants of health.

SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:
Under the direction of an Assistant Director, the Coordinator will assist in coordination of all system-wide activities related to patient referrals and appointment scheduling for the LegalHealth program.

General tasks and responsibilities will include:

• Maintenance of standardized referral and scheduling system for H+H medical-legal appointments
• Epic coordination for all legal clinic schedules across Health + Hospitals sites
• Provide coaching and technical assistance to facility staff with questions about patient referrals and legal appointment scheduling
• Communication with Health + Hospitals facility staff around maintenance and/or changes to legal clinic schedules
• Management of Epic referral queues across Health + Hospitals locations
  • Monitor volume and data
  • Escalate issues across sites
• Serve as one of the main patient scheduling contacts for H+H sites without dedicated legal clinic
• Management of webform referrals from across Health + Hospitals locations
• Phone calls to referred patients to conduct legal screening, schedule and confirm appointments
• Coordination of bedside appointments with care team members from various Health + Hospital locations
• Maintenance of shared inboxes on Outlook
• Perform other duties and tasks as required or requested by SDOH team leadership

Minimum Qualifications

1. A Baccalaureate Degree from an accredited college or university in Public Health, Public Administration, Business Administration, Social Work, Psychology or Rehabilitation Counseling, and three (3) years of full-time experience in medically-oriented health care and medical support systems environment, two (2) years of which included experience in an administrative or supervisory capacity in such occupations as physical, occupational, inhalation, speech and audiology therapy or as Medical/Laboratory Technologist, Microbiologist (various specialties), Chemist (biochemist), Radiation and X-Ray Technician or three (3) years of responsible level experience in business management systems or general administration including two (2) years in a supervisory or administrative capacity.
2. A Masters Degree from an accredited college or university in the disciplines listed in (1), and two (2) years of full-time experience as listed in (1), plus one (1) year experience in an administrative or supervisory capacity in occupations as listed in (1); or,
3. A satisfactory equivalent combination of training, education and experience.
   
   Note: Certification or licensure may be required.

If applying online, please include your cover letter in the same file attachment with your uploaded resume.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs