Coordinator, Ticket Operations

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Coordinator, Ticket Operations

About OEG Sports & Entertainment: OEG Sports & Entertainment delivers North America's leading sports and entertainment experiences to connect our fans to their passions. Located in the heart of the ICE District, OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL's three-time Memorial Cup Champion Edmonton Oil Kings, and the AHL's Bakersfield Condors. OEG operates Rogers Place, North America's premier sports and entertainment venue. The Condors pride themselves on being "One Team," with a collaborative work environment that provides opportunity, growth, and enjoyment across the organization. We love what we do, why we do it, and who we do it for. A pillar of the community for over 26 years, in a city that is heavily invested in the team, the Condors are one of the most successful minor league sports franchises. Bakersfield, California is a city in the southern Central Valley with easy access to the coast, mountains, and desert alike. Experience the "small town feel" with big city amenities in one of the fastest growing cities in the country. There is a reason that more people are moving to Bakersfield than out of it! Home to Cal State Bakersfield and the Condors. The Condors play in downtown's Mechanics Bank Arena, central to every corner of town. Role Summary: Reporting to the VP, Member Services, the Coordinator, Ticket Operations is responsible for providing tactical support to facilitate and support sales and service initiatives for the Bakersfield Condors. In addition, they are responsible for supporting the Ticket Sales and Ticket Service teams in the day-to-day use of our Ticketing system which is our primary revenue and customer database, ensuring the capture and integrity of product, customer and sales information. Your Focus in this Role:

• Maintain reporting for all areas including season tickets, group tickets, customer service, CRM, and ticketing systems
• Responsible for execution and fulfilment of all ticket membership benefits
• Responsible for issuing membership, mini-plan, and group tickets
• Follows up with current clients for referrals and season membership leads
• Creates weekly individual sales reports to distribute to upper management
• Game and event responsibilities / duties, which include handling customer service issues
• Update and maintain seating grids and manifest
• Responsible for composing general correspondence with Members and prospective clients (i.e. Member Alerts, Email Solicitation Campaigns, etc.)
• Participate in events, promotions, client entertainment and other activities as required
• Attends local networking events, functions, festivals, etc.
• Assist with building regular and post season maps via AXS

Education, Experience, and Skills:

• Degree is In lieu of formal education, extensive experience in a related field may be considered
• 1-3 years of experience in a related field
• Experience with AXS ticketing and CRM software not required, but preferred
• Ability to execute exceptional organizational skills in the face of tight deadlines and multiple demands
• High proficiency in Microsoft Suite of products (Outlook, Excel, OneNote, Word)
• Strong analytical skills and ability to complete account reconciliations

Who You Are:

• You have the ability to, and you enjoy building strong relationships with external customers
• You are passionate about Sports and Entertainment
• You have strong customer service skills and the ability to ensure excellent customer care to both internal and external clients
• You have the ability to execute exceptional organizational skills in the face of tight deadlines and multiple demands.
• You thrive working independently and effectively in a high-pressure environment
• You have effective oral and written communication skills in addition to a strong telephone presence.
• You are available to work evenings, weekends and holidays as required
• You have access to a vehicle and a motor vehicle license (or ability to obtain one prior to employment)

What's in it for you?

• Health and Dental Benefit Options
• 401K Matching Program
• 3 Weeks of Paid Vacation
• Social Work Culture + Employee Events

Compensation: This role is budgeted to start at $18/hour. Next Steps: Thank you for your interest in joining our team! Those moving forward in the process will be contacted by a member of our team. Stay in Touch! https://www.bakersfieldcondors.com/
Experience
Preferred

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