Director of Ticket Operations

Director of Ticket Operations

Santa Barbara Sky

Position type: 1099, later converted to W2

Overview of Santa Barbara Sky Football Club

Santa Barbara Sky FC is a USL League One men's professional soccer club that will kick off its inaugural season in March 2025. We are an inclusive & community-based team that represents all of Santa Barbara. Our goal is to bring our community together through the shared enjoyment of professional soccer. We are invested in our community and this beautiful game. For more information, see: https://www.santabarbaraskyfc.com/

We are seeking a highly motivated Director of Ticket Operations with a passion for customer service and growing the Santa Barbara Sky brand in the community. This position will manage the overall ticket operations at Harder Stadium on the campus of UC Santa Barbara and will work closely with the ticket sales staff in the fulfillment of customer ticket needs.

Responsibilities and Expectations:

• To work all 20 Santa Barbara Sky home games at Harder Stadium
• To follow instructions provided by management
• Learn, teach and use the ticket system, FanThreeSixty and Hubspot to manage accounts
• Be the ultimate authority on the ticketing system and field all questions from staff
• Manage all aspects of the box office including set-up, staffing, clean up, etc.
• Develop seat maps and ticket manifests for all matches and additional special events at Harder Stadium
• Provide a high level of service to all ticketed Santa Barbara Sky and Harder Stadium customers
• Visit customers during home games and address any issues they may have
• Participate in team sales training and sales development sessions
• Attend team functions
• Train and oversee ticket interns and seasonal box office staff
• Assume the sales, service and management of a limited number of season ticket and mini plan accounts
• Sell single-game tickets as needed
• Assist corporate ticket sales team in the placement of tickets, ticket execution, invoicing, creation of collateral, delivery and the general service of accounts
• Process and reconcile ticketing payments in the ticket system
• Assist the group and season ticket sales team with the service of accounts
• Manage non-game day and all single game ticket sales activities
• Contribute to the process of developing single-game, season and mini-plan packages including pricing, exact offerings and rollout
• Other duties as described by the SVP of Technology & Business Operations

Qualifications:

A four-year college degree

Previous experience with tier one ticket systems

Previous ticketing and ticket box office management experience is preferred

Compensation:

Salary range of $50,000 - $80,000, depending on experience.

Santa Barbara Sky is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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