CORP - Collections Specialist

Title: Collections Specialist
Location: 100% remote
Duration: Contract to hire
Compensation: $22-24
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US

Summary
This position is part of Retail Services Group and is responsible for performing collection activity on retail small business, commercial, and industrial electric service accounts. Reviews and analyzes accounts for payment and prioritizes for contact. Researches issues related to customer disputes and payment posting issues.

Duties/Responsibilities

• Monitor aging reports for delinquent accounts
• Contact customers by telephone, email, or US Mail to facilitate payment of delinquent accounts
• Analyze and resolve customer account disputes
• Carry out the established program for the follow up and collection of accounts receivable
• Communicate requests with management for special situations that are outside of standard policies and procedures
• Conduct skip tracing when contact information is not available
• Negotiate payment plans
• Analyze accounts to determine if service disconnection is warranted based on Texas PUC rules
• Analyze accounts to determine if balance transfer is warranted
• Document customer accounts within company systems describing customer interaction and collection efforts
• Process credit card and bank draft payments

Education

• Bachelor's degree in business or related area from accredited four-year university is preferred
• Experience may substitute for college education, in which case a high school diploma or equivalent is required

Experience

• 2 years business experience or 6 months Collections experience combined with SAP/CCS experience can substitute for 2 years of business experience
• Knowledge of the utility and/or deregulated energy industry is a plus

Special Skills/Knowledge Requirements

• Ability to work effectively both independently and with teams
• Excellent problem-solving skills and ability to use good judgment to make recommendations and decisions
• Attention to detail is critical
• Ability to work independently through the use of initiative and self-motivation
• Ability to adapt to rapidly changing priorities
• Ability to meet deadlines
• Excellent personal computer skills within a windows environment, including spreadsheets, databases and word processing
• Ability to write with proper form and grammar and prepare company correspondence
• Effectively communicates to a wide range of audiences in both written and oral form
• Ability to use fundamental math daily (add, subtract, multiply, divide, calculate percentages)

Working Conditions

• Fast paced office environment with high volume workload
• Frequent use of computers, i.e. typing on keyboards, viewing monitors, etc.
• Occasional Travel
• Overtime as required

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay, 401(k)
• Retirement plan
• ...and much more!

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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