Description
This is remote position open to any qualified applicant in the United States.

Position Summary: Oversight of Workplace Services and Facilities operations across a portfolio of Class A office locations, ensuring that all locations provide a safe, efficient, and welcoming business delivery environment. The Associate Director role encompasses strategic and operational oversight of corporate support functions including but not limited to: Workplace Services and office administration, facilities management, workplace health and safety, business continuity and emergency preparedness, staff performance and development, compliance and audit program activities, vendor services, finance and budget/spend management. The ideal candidate is an experienced leader and subject matter expert in delivering best-in-class workplace services programs within healthcare (non-clinical) business delivery office facilities.

Essential Duties and Responsibilities: Additional duties may be assigned to meet business needs.
• Ensure all facilities across assigned portfolio are properly operated and maintained, with a focus on building and occupant safety, workplace services and office administration deliverables, financial performance, location function/esthetics and continued readiness.
• Development, implementation, and adherence to operational policies, procedures and best practices.
• Managing portfolio staffing levels and performance, directing managers and support staff at assigned locations. Perform consistent and frequent leadership, coaching, development, performance management and payroll processing to a team of staff directly and virtually.
• Ability to directly and remotely support critical facility service disruptions and building emergency response efforts as required, leading crisis management responses and providing direction on best course of action to meet recovery time objectives.
• Establish and maintain relationships with executive-level stakeholders, location leadership, and key internal contacts.
• Supports client-driven project initiatives in coordination with IT, Real Estate, Finance, Security, and internal partners.
• Implementation and oversight of 3rd party vendor services via creation RFPs, SOWs and service agreements/contracts.
• Execution of internal and external audit processes, certification programs, and compliance.
• Stewardship of quality assurance programs and metrics to include development and continued assessment of Key and Critical Performance Indicators aimed at driving operational efficiencies, improvements, and customer satisfaction.

Qualifications:
• Bachelor's Degree preferred
• Minimum 8 years' experience managing workplace services and office facilities teams across a regional or national portfolio: Preferably locations having >300 seated staff.
• Credentials such as (IFMA) Facilities Management Professional or Certified Facility Manager credential along with additional relevant certifications may be considered alongside professional experience in lieu of degree.
• Demonstration of progressive management experience with ability to manage and develop teams of staff directly and remotely.
• Ability to demonstrate and act upon a thorough understanding of facilities and workplace services operations within a high-demand corporate services environment.
• Ability to handle multiple demands to set priorities, maintain a high level of attention to detail, and complete top quality work in a timely manner.
• Strong problem-solving skills in dealing with ambiguity in a fast-paced setting required.
• Past experience/relationships working with multiple property management firms, building inspectors and regulatory auditors, facilities and maintenance vendors.
• Experience with construction and decommission projects, office build-outs, remodels, etc.
• Strategic Thinker - must have a high level of interpersonal skills in order to manage and deliver results for diverse teams and internal functional areas. Position continually requires demonstrated poise, tact and diplomacy.
• Excellent verbal and written communication skills are required. Must have a strong command of the English language, oral and written.
• Ability to influence, negotiate, and partner with internal clients and external vendors.
• Position requires proficiency in Microsoft Office Suite products, and web-based applications.
• The incumbent will be required to meet on-site attendance requirements and be available and visible to our clients. This position is not 100% work from home.
• Ability to travel across locations, potential 10-15% domestic travel to portfolio locations where required.

Physical Demands: While performing the duties of this job, the employee is frequently required to stand; walk prolonged distances; lift; reach with hands and arms; climb or balance; stoop, kneel and crouch. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 50 pounds

Applications will be accepted until April 14, 2024.

Salary and Other Compensation:

The annual salary for this position is between $90,000 - $110,000, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Qualifications
Technical Skills

SNo

Primary Skill

Proficiency Level *

Rqrd./Dsrd.

1

MS Forms

PL1

Required

2

Power BI

PL1

Required

3

MS Power BI

PL1

Required

4

MS Excel

PL1

Required

5

MS Office

PL1

Required

* Proficiency Legends

Proficiency Level

Generic Reference

PL1

The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.

PL2

The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.

PL3

The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.

PL4

The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.