Job Description:

High School diploma required.

A+ certification is a plus.

Microsoft Certification (MTA/MCSA) is a plus.

Minimum two years of experience working in a customer service-oriented field.

Previous experience with ACDs/IVRs and Case Management systems a plus

Basic troubleshooting of all currently supported Microsoft Operating Systems Working knowledge of PC Hardware Familiarity with networked environments, i.e. Active Directory, File and Printer Sharing, etc.

Basic navigation of common mobile device platforms (iOS, Android, etc.) Familiarity with common off the shelf applications (Microsoft Office, Adobe, etc.) and basic troubleshooting knowledge for those applications.

Able to navigate and troubleshoot in a Mac OS environment is a plus.

Education: Bachelors Degree

Certification: Microsoft Technology Associate Certification , Microsoft Certified Solutions Associate Certification

Additional client information: