Customer Operations Intern (Summer 2025)

Business Unit Overview

Headquartered in Lakeville, Minn., Post Consumer Brands, a business unit of Post Holdings, Inc., is dedicated to providing people and their pets with delicious food choices for every taste and budget. The company's portfolio includes beloved brands such as Honey Bunches of Oats®, PEBBLES®, Grape-Nuts® and Malt-O-Meal® cereal, and Peter Pan® peanut butter, as well as Rachael Ray® Nutrish®, Kibbles 'n Bits® and 9Lives® dog and cat food. As a company committed to high standards of quality and to our values, we are driven by one idea: To make lives better by making delicious food accessible for all. For more information about our brands, visit www.postconsumerbrands.com and follow us on LinkedIn for the latest news.

Brand

Looking to pursue an internship that can launch your career in your field of study? Do you want to gain hands-on experience in a growing, mission-driven, consumer-centric organization? Post Consumer Brands offers a robust 12-week summer immersive & transformative internship experience that will present you with a meaningful business problem to ideate and collaborate cross-functionally that will lead to you presenting recommended solution(s) to improve the business. Post Consumer Brands is unique as our core values & mission is at the forefront of our efforts. Consider joining our team to launch the success story of your career journey.

Location Description

Post Consumer Brands corporate headquarters in Lakeville, Minn. is about 20 miles south of Minneapolis and St. Paul, Lakeville has all the benefits of smaller town living with access to everything a large metropolitan area has to offer. Join more than 400 team members collaborating on the two-building campus to help put breakfast on the tables of millions of consumers in North America.

Responsibilities

Looking to pursue a career in Supply Chain? Do you want to gain hands-on experience in a growing, mission-driven, consumer-centric organization? Post Consumer Brands is looking for a Customer Operations Intern for a 12-week summer 2025 immersive & transformative internship experience. At Post Consumer Brands, our values are at the forefront of our efforts. Consider joining our team to launch the success story of your career journey.

In order to fully realize the value of diversity of talent, experience, strengths, and backgrounds each of us brings to Post Consumer Brands, we are committed to creating an inclusive culture built on these behaviors:

• Be open to new ideas

• Listen attentively as a partner

• Model collaboration

• Be accountable

• Respect all viewpoints

JOB FUNCTION

The purpose of this position is to observe, learn, gather data and information, conduct analysis and fact-finding in order to bring forward ideas for improvement. This position will also provide support to the Customer Operations team to increase the capacity of the service and execution team.

MAJOR JOB ACTIVITIES / DUTIES

The Customer Operations Intern may assist in a number of project and/or operations support roles in the Customer Operations department. Assignments may include work such as:

• Manage customer orders in JD Edwards (ERP system).

• Process EDI orders or enter orders manually into the system.

• Validate orders meet Post Consumer Brands order guidelines and ensure pricing and promotions are correct by partnering across internal departments and with the customer.

• Communicate with customers and internal partners, including Sales, Supply, Warehousing, Transportation, and many more, regarding any potential service risks (product shortages, late trucks) and other potential issues and opportunities.

• Provide root cause analysis on systemic service failures and implement corrective action.

• Identify and participate in problem-solving activities to improve supply chain processes.

• Document standard work practices within the Customer Operations department and continuously look for opportunities to enhance and improve processes.

• Lead and/or participate in tracking cost-savings projects.

Specific project and operational roles will be identified 30-60 days prior to the start of the internship, based on business needs and intern interests.

Qualifications

• Candidates must be pursuing a four-year undergraduate or graduate degree or at an institution with an accredited program in Business Management, Supply Chain, Logistics, or Transportation graduating December 2025 or May 2026.

• Proven leadership, problem-solving and interpersonal skills

• Ability to work independently and in teams

• Strong written and oral communication skills

• The ideal candidate is a self-starter who takes initiative to identify areas of opportunity and take action

• A high level of competence in computer applications and the ability to use technology as a decision-support tool

• Ability to identify and evaluate tactical methods to achieve objectives, identify deviations from the plan, and facilitate resolution

• Ability to handle confidential information and use discretion within and outside of the organization

• Previous internship or work experience (strongly preferred)

• Interest in the consumer packaged goods / manufacturing industry with the desire to start a career with Post Consumer Brands after graduation (strongly preferred)

• We are unable to proceed with candidates who require visa sponsorship now or in the future

Additional Program Information & Perks

• Offering competitive compensation

• Access to a dynamic internship event program including development, networking, & social activities

• Eligible for subsidized housing & $2,500 relocation stipend

• Cereal galore - enjoy a variety of cereal and oatmeal options in our break room, for free. Free milk, coffee, and conversation included as well. We promise you won't be disappointed.

Please note that this position will be posted until September 30th. Applications will be reviewed in the following weeks and candidates will receive a status update by October 15th.