Customer Service Advanced Resolution Rep/ Payroll Specialist - SurePayroll

St Petersburg, Florida

Employer: Paychex Inc.
Industry: Customer Service and Support
Salary: Competitive
Job type: Full-Time
Overview

Provide payroll and service expertise to resolve our most complex payroll issues, ensure the accuracy of customer accounts, retain customers and grow partner relationships.



Responsibilities

  • Service high value accounts, bank and marketing partners to maintain and grow relationships.
  • Resolve complex payroll issues requiring extensive research and follow-up, both internally and with clients.
  • Create amended tax returns and resolve tax notices (if necessary).
  • Proactively identify companies with potential issues and develop plans for recovery.
  • Run and analyze reports to identify service issues that may affect large groups of clients.
  • Partner with staff members on the Customer Service, Payroll Tax, Finance and Partner Services teams to implement customer solutions.
  • Provide insights into systemic payroll operational issues to the product management and technology teams.
  • Collects and verifies customer data to identify issues that may arise during W2 season.
  • May take customer calls as needed during peak periods such as year end.


Qualifications

  • 2 - 3 years of experience in Payroll processing, tax or analyst experience. CPP certification a plus.


Responsibilities

  • Service high value accounts, bank and marketing partners to maintain and grow relationships.
  • Resolve complex payroll issues requiring extensive research and follow-up, both internally and with clients.
  • Create amended tax returns and resolve tax notices (if necessary).
  • Proactively identify companies with potential issues and develop plans for recovery.
  • Run and analyze reports to identify service issues that may affect large groups of clients.
  • Partner with staff members on the Customer Service, Payroll Tax, Finance and Partner Services teams to implement customer solutions.
  • Provide insights into systemic payroll operational issues to the product management and technology teams.
  • Collects and verifies customer data to identify issues that may arise during W2 season.
  • May take customer calls as needed during peak periods such as year end.


Qualifications

  • 2 - 3 years of experience in Payroll processing, tax or analyst experience. CPP certification a plus.
Created: 2024-04-23
Reference: 26892
Country: United States
State: Florida
City: St Petersburg

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