(Entry Level) Customer Service Agent *On Site*

We are Currently hiring for an entry-level role into our Customer Service group. with added responsibility. If you are looking to jump start your career into a fast-growing position, then apply now!!

Position Title: Customer Service Agent

Job Type: Full-time Location: Knoxville, TN USA

Hours: M-F 8-5pm

Job Details:

The agents are responsible for making payments to Insurance Carriers on behalf of Banks for escrow payments on mortgages. These payments can be made utilizing our own software to generate a payment and then applying that payment via Carrier website, automated phone system, or through phone conversations with Carrier Customer Service. Success in this role can lead to Customer Service Representative roles.

Key Responsibilities:

• Interface with a CRM-based software UI to update payment status.
• Escalate issues to team leads as soon as they are realized.
• Make payments via web portal.
• Make payments via automated payment processing phone system.
• Make payments via conversation with Customer Service Reps at Carriers
• Keep track of workload and progress each day.

Skills & Abilities:

• Pleasant, calm demeanor on the phones
• Ability to speak confidently.
• Excellent command of the spoken English language

Education & Experience:

• High School Diploma or a minimum of three (3) years in a similar role

For immediate consideration please email an up-to-date resume and contact number to Austin.bustos@remx.com and mention the (Onsite TN CSA).