Customer Service Agent - Onstie

Atlanta, Georgia

Employer: RemX
Industry: 
Salary: $17.00 per hour
Job type: Full-Time
  • Titles: Re-Enrollment Advocate (REA)
  • Employment Type: Seasonal Contract with chance to convert to perm
  • Location: Onsite | Louisville, KY 40299
  • Pay: $17.00 an hour
  • Scheduling: Availability M - F 8:00 AM - 8:00 PM,
  • Start Date: 9/23/24

RESPONSIBILITIES:
  • Handled approximately 70 - 90 inbound calls daily.
  • Place outbound calls as needed to Dr. Offices/Insurance companies to validate information
  • Calls are related to patient care, requiring the ability to de-escalate as sensitivity situations will come up
  • Update system with notes WHILE ON THE CALL (not in between calls)

REQUIREMENTS:
  • High School Diploma/GED Minimum
  • Previous 6 months of experience in a HIGH-VOLUME CALL CENTER (70 - 90+ calls daily)
  • Must be Tech Savvy - Ability to use multiple screens while reading scripts and adding notes into the system
  • Stable employment history (no unreasonable gaps)
  • Ability to work 100% onsite reliably daily.
  • To display these characteristics : CHART - Caring, Honesty, Accountability, Respect, and Trust

If you meet the requirements and would like immediate consideration, please email your resume to Justice.Strickland@remx.com with the subject as "Enrollment Agent".
Created: 2024-09-04
Reference: 1193462
Country: United States
State: Georgia
City: Atlanta
ZIP: 30334

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