Who we are:

The Ohio Department of Natural Resources (ODNR) is committed to its mission "To ensure a balance between wise use and protection of our natural resources for the benefit of all." Our agency embraces the insightful use of our
natural resources to assure the continued safety, happiness and prosperity of Ohio's people.

ODNR owns and manages state parks, state forests, state nature preserves and wildlife areas. We license all hunting, fishing and watercraft; oversee and permit all mineral extraction, monitor dam safety, manage water resources
and serve as the second largest Law Enforcement presence in the State of Ohio. We are accepting applications for a Customer Service Assistant 2, District 4 Office (1 position available - Athens County) within the
Division of Wildlife, within the state of Ohio. The address is 360 East State Street, Athens, OH 45701. To learn more about the Division of Wildlife and the Ohio Department of Natural Resources, please visit Division of Wildlife .

What you will do...

• Primarily assist constituents who contact 1-800-Wildlife or email the division's customer service inbox.
• Provide critical guidance throughout the licensing process to buyers and agents on topics such as licensing requirements and system operation.
• Act as a first point of contact for customers and maintain communication as needed.
• Work closely with other members of customer service staff to field a high call volume.
• Support administrative efforts.

Duration...

• Year-round

Work Hours/Work Conditions...

• 2-3 days per week, Monday-Friday, 8am-5pm

Please Note...

This is a maximum duration, 1000 hour intermittent (unclassified) position for the Division of Wildlife. The location for this position is:

Division of Wildlife District 4 Office - Athens County

Qualifications - External

9 mos. trg. or 9 mos. exp. in office practices & procedures; 9 mos. trg. or 9 mos. exp. in public relations or customer
service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry
or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.
-Or equivalent of Minimum Class Qualifications For Employment noted above.

Technical Skills: Basic Documentation, Clerical and Data Entry, Customer Service

Professional Skills: Establishing Relationships, Problem Solving, Customer Focus

Qualifications
9 mos. trg. or 9 mos. exp. in office practices & procedures; 9 mos. trg. or 9 mos. exp. in public relations or customer
service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry
or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.
-Or equivalent of Minimum Class Qualifications For Employment noted above. .

Job Skills: Customer Service