Customer Service Call Center Representative - 131974

Payroll Title:
BLANK AST 2 Department:
HOUSING/DINING/HOSPITALITY Hiring Pay Scale
$24.67 - $28.62 / Hour Worksite:
Campus Appointment Type:
Career Appointment Percent:
100% Union:
CX Contract Total Openings:
1 Work Schedule:
Days, 7:00am-3:30pm, Tuesday - Saturday

#131974 Customer Service Call Center Representative
Filing Deadline: Wed 9/18/2024
Apply Now

UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.

UCSD Layoff from Career Appointment : Apply by 09/09/2024 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants : Apply by 09/18/2024. Eligible Special Selection clients should contact their Disability Counselor for assistance.

DEPARTMENT OVERVIEW

Join the Residential, Retail and Supply Chain Services (RRSS) team at UC San Diego, a dynamic and innovative campus department dedicated to delivering exceptional service to the university community. As a valued RRSS team member, you will be contributing to a broad and complex organization consisting of five key units: Housing, Dining and Hospitality (HDH), Integrated Procure-to-Pay Solutions (IPPS), the UC San Diego Bookstore, Triton Print & Digital Media, and the Early Childhood Education Center (ECEC). With a focus on innovation and customer satisfaction, RRSS aims to inclusively meet the diverse needs of the UC San Diego community while fostering a sense of belonging for our students and staff.

As a member of the HDH team, you will be part of a self-funded unit with over 900 staff employees, 1,000 student employees, and an annual operating budget of $250 million, providing housing and dining services to over 20,000 students, faculty, staff, and their families. RRSS is proud to promote and create opportunities for greater equity, diversity and inclusiveness within our division.

POSITION OVERVIEW:

As a member of the Housing, Dining, Hospitality (HDH) 24/7 Customer Service Center (CSC) team, provide support to HDH customers in the operation, maintenance, custodial and information systems work in departmental buildings, utility systems and custodial functions. Accept, refer, and dispatch work order requests. Using MAXIMO maintenance management software, initiate work orders, and dispatch accordingly. Enter and track work order through MAXIMO maintenance management system. Receive information from requestor and properly create, prioritize and categorize work requests.

QUALIFICATIONS

• Effectively communicate verbally, in writing and electronically in a clear, understandable and professional manner.
• Proven ability in data entry, database-work order management, word processing, Microsoft Access, Excel, Outlook, and Word.
• Ability to uncover the important and relevant information about a problem through effective customer interface, conversation, and questioning and dispatch appropriate work order. Ability to build and maintain customer relations through a professional approach to handling customer service needs and problems.
• Demonstrated ability to work efficiently in a busy, service-oriented office atmosphere with frequent interruptions, varied work assignments, and fluctuating priorities while meeting deadlines. Ability to work with other staff personnel in a positive, team-oriented manner.
• Excellent interpersonal skills including tact, confidentiality, diplomacy, and flexibility; excellent telephone manner in handling a variety of calls. Proven ability to demonstrate mature judgment, confidentiality, diplomacy, and flexibility to promote and to maintain positive working relationships and job effectiveness.
• Proven communication skills, both verbal and written, including knowledge of correct English grammar, spelling, punctuation, and usage, with the ability to compose letters and memoranda utilizing appropriate formats and styles, while proofing work to ensure accuracy of grammar, punctuation, and spelling.
• Ability to operate standard office equipment, i.e. computer, 10-key, various printers, fax machine, copy machine, and scanner.
• Ability to maintain acceptable work habits, demeanor, attention to detail, punctuality and regularity of attendance.
• Demonstrated experience to effectively operate a variety of communication hardware such as: multi-line phones, voice mail, two-way radios, electronic mail, and electronic forms.
• Participate in CSC team meetings to discuss service issues and needed actions. Support/carry out team goals and objectives as assigned.

SPECIAL CONDITIONS

• Alternate shift hours to include days, nights and weekends. Work shifts may vary from time to time based on operational needs.
• Employee is required to work on holidays that fall on scheduled workdays.
• Overtime may be required
• Vacation may not be taken the Wednesday before move in of Fall quarter through the 2nd week of school.
• Background check required.

CANRA Mandated Reporter: This position has been identified as a Mandated Reporter pursuant to the California Child Abuse and Neglect Reporting Act and requires immediate reporting of physical abuse, sexual abuse, emotional abuse, or neglect of anyone under the age of 18.

Pay Transparency Act

Annual Full Pay Range: $33,900 - $72,996 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $16.24 - $34.96

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

Apply Now

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community .

UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20
For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.