Customer Service Clerk - Parks and Recreation (Part-Time)

ABOUT THIS POSITION

The Parks and Recreation Department provides residents and visitors more than 41,000 acres of desert parks and mountain preserves. The parks feature 41 trailheads and more than 200 miles of trails, and 185 city parks. Additionally, there are 32 community and recreation centers, classes, and sports programs for all ages, 29 pools, eight golf courses, and a variety of specialty and cultural venues and facilities.

Customer Service Clerks assist the public and other customers by answering phones or working at a counter, answering questions, entering data, operating a computer, performing clerical and/or cashiering duties. Customer Service Clerks must be able to follow verbal and written instructions, multi-task in a fast-paced environment, and communicate tactfully with distraught or irate customers. This position handles inquiries regarding operations and programs, permit transactions, athletic field reservations, and maintenance requests. Duties include filing, report writing, and communication with internal and external customers. The Customer Service Clerk also performs cashiering duties such as handling checks and cash received from customers, performing credit card transactions, issuing receipts, balancing money drawers, and completing daily deposit slips and deposit bags.

IDEAL CANDIDATE

• Excellent verbal and written communication skills.
• Strong clerical ability and mathematical skills (add, subtract, multiply, divide).
• Ability to sort, separate and arrange materials.

SALARY

Pay Range/Hiring Range: $16.88 - $26.18 per hour.

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

BENEFITS

Part-time employees are eligible for earned paid sick time, city training, and free or discounted bus and light rail fares.

MINIMUM QUALIFICATIONS

• One year of experience in meeting the public and performing varied office and clerical tasks;
• supplemented by courses in bookkeeping, and demonstrated typing skills.
• Other combinations of experience and education which meet the minimum requirements may be substituted.
• The City job description can be found here .
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre-screening and driving positions, click here .

PREFERRED QUALIFICATIONS

The minimum qualifications listed above, plus:

• Proficiency using Microsoft Office.
• Experience providing quality customer service to the public by telephone, email, or in person.
• Experience providing administrative support to staff.
• Experience in warehouse inventory.
• Experience in purchasing software such as SAP.
• Experience in verifying information.
• Experience creating and updating records/information accurately.

RECRUITMENT DATES

Recruitment closes September 8, 2024. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

HOW TO APPLY

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

WE ARE HERE TO HELP

• Job interviews may be held by video or audio confrence.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix .
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• If you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700 .

REFERENCE

Customer Service Clerk, JC:01080, ID# 55632, 09/23/24, USM, MR, Benefits:003

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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.