Engineering Technician (Opportunity to underfill at Customer Service Clerk*Plans) - Planning and Development

ABOUT THIS POSITION

The City of Phoenix Planning and Development Department (PDD) guides the physical development of the city by preserving our historic sites, planning what can be built where, and ensuring the safe construction of buildings and infrastructure. PDD is looking to fill multiple vacancies for an Engineering Technician in the Management Services Division.

The Management Services team consists of a large group of employees who intake the vast majority of all Planning and Development submittals. This includes screening packages for completeness and performing quality assurance on conditions, flags, and holds prior to permit issuance. The team is responsible for intaking all plan review types including commercial, residential, civil, fire prevention, and site plan reviews.

Engineering Technicians will assist customers over the phone, in person, via email, and through ProjectDox and online systems. This includes assisting with customer workshops and answering customer inquiries by phone and email within the same business day. The incumbent will also be responsible for guiding EPR customers step by step through the PDD Online and ProjectDox programs as well as taking payments and scheduling appointments. Responsibilities will include creating plan reviews, inserting fees, notifying customers of plan completion, and issuing permits. Engineering Technicians will run daily quality assurance reports for payment and customer processes.

Opportunity to Underfill at the Customer Service Clerk*Plans level.

This position is responsible for answering telephone calls and relaying information or directing the caller to the appropriate persons for action, performing data entry and retrieval for staff and customers, providing customer referral or information service activities, updating daily logs, and verifying information on building permit applications for accuracy and completeness. This assignment differs from the base classification of Customer Service Clerk due to the higher level of discretion exercised in conducting research; and deciding, based on information available, which departments or divisions will be required to review and evaluate the building plans or which inspectors should be sent on priority calls.

IDEAL CANDIDATE

• Effective oral and written communication skills to assist internal and external customers in a fast-paced public setting.
• Ability to produce documents using property sentence structure, punctuation, grammar, and spelling.
• Ability to work with quick turnaround times and meeting established deadlines.
• Ability to read and comprehend construction documents.
• Proficiency with using Microsoft Office skills (Word, Excel, Outlook, etc.)
• Knowledge of Permitting Process.

SALARY

Engineering Technician

Pay Range: $19.07 to $32.62 per hour.

Hiring Range: $19.07 to $28.17 per hour.

Customer Service Clerk*Plans

Pay Range: $18.60 to $30.31 per hour.

Hiring Range: $18.60 to $24.93 per hour.

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

BENEFITS

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information .
• 401(a) and 457 plans with employer contributions.
• Choice of generous medical HMO, PPO, or HSA/HDHP plans.
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.
• Wellness incentive of up to $720 annually.
• Dental, vision, and life insurance options.
• Employer paid long-term disability.
• Free Bus/light rail pass.
• Tuition reimbursement program up to $6,500 per year.
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.
• Federal Student Loan Forgiveness offered through Savi .

For more details, visit: Unit 003 Benefits

MINIMUM QUALIFICATIONS

Engineering Technician

• One year of experience in paraprofessional engineering work
• Other combinations of experience and education that meet the minimum requirements may be substituted
• The City job description can be found here .
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre-screening and driving positions, click here .

Customer Service Clerk*Plans

• One year of experience in meeting the public and performing varied office and clerical tasks supplemented by course in bookkeeping and demonstrated typing skills.
• Other combinations of experience and education that meet the minimum requirements may be substituted
• The City job description can be found here .
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre-screening and driving positions, click here .

PREFERRED QUALIFICATIONS

The minimum qualifications listed above, plus:

• Experience providing high levels of customer service in a front counter setting or public contact environment.
• Experience using Microsoft Office applications, specifically using Microsoft Word and Excel for reporting and data entry.
• Experience performing highly detailed data entry and tracking reports.
• Experience using KIVA and/or Geographic Information Systems (GIS) mapping software.
• Experience tracking tasks and/or projects.
• Plan Review or Auto CAD Experience.
• Cash handling experience.

RECRUITMENT DATES

Recruitment closes September 11, 2024. All materials must be received by 11:59 p.m. on this date.

This recruitment and any interview process as a result of this recruitment may be used by multiple hiring managers and multiple departments throughout the City to fill any related current or future vacancies; other recruitments and appropriate eligible lists may also be considered.

HOW TO APPLY

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.
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• If you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700 .

REFERENCE

Engineering Tech, JC:19230, ID# 55546, 09/4/24, 3 mos, SG, Benefits:003, Q

Building the Phoenix of tomorrow.

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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.