Customer Service - Product Recall
Mundelein, Illinois
Employer: Medix
Industry: Medical Device
Salary: Competitive
Job type: Part-Time
JOB SUMMARY
We are seeking a dynamic, hard-working professional with a solid education or background in customer service and a desire to work for a fast-paced, large medical device manufacturing corporate organization. In addition to customer skills, you must have a roll-up your sleeves attitude. You will be responsible for phone and email communication with clients to follow up on recall notices and document customer responses and any resulting injuries.
MAJOR RESPONSIBILITIES
MINIMUM JOB REQUIREMENTS
Education
Work Experience
Knowledge / Skills / Abilities
We are seeking a dynamic, hard-working professional with a solid education or background in customer service and a desire to work for a fast-paced, large medical device manufacturing corporate organization. In addition to customer skills, you must have a roll-up your sleeves attitude. You will be responsible for phone and email communication with clients to follow up on recall notices and document customer responses and any resulting injuries.
MAJOR RESPONSIBILITIES
- Follow up with clients via email and phone regarding recalled products.
- Record all information and data regarding customer experiences with recalled products.
- Document any known injuries that have occurred with recalled products.
- Responds to inquiries made by management to resolve customer needs or concerns, including recall instructions, account listing information, and product returns and credit information.
MINIMUM JOB REQUIREMENTS
Education
- High School Diploma or equivalent.
Work Experience
- At least 2 years of customer service
Knowledge / Skills / Abilities
- Strong data entry skills
- Customer service experience over the phone
- Advanced skills level in Microsoft Office (Outlook, Word, Excel, etc.)
- Demonstrate excellent organizational skills
- Demonstrate an eagerness to assist internal and external customers
- Excellent verbal and written communication skills
Created: 2024-08-22
Reference: 232472_1723477554
Country: United States
State: Illinois
City: Mundelein
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