Customer Service Professional Lead Work - Hybrid - 131749

Payroll Title:
REVENUE CYCLE HC ANL 2 Department:
RC SHARED BUS OFFICE Hiring Pay Scale
$23.42 - $48.99 / Hour Worksite:
Greenwich Drive Appointment Type:
Career Appointment Percent:
100% Union:
Uncovered Total Openings:
2 Work Schedule:
Days, 8 hour shifts, Monday - Friday

#131749 Customer Service Professional Lead Work - Hybrid
Filing Deadline: Thu 9/5/2024
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UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.

UCSD Layoff from Career Appointment : Apply by 08/26/24 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants : Apply by 09/05/24. Eligible Special Selection clients should contact their Disability Counselor for assistance.

This position will work a hybrid schedule which includes a combination of working both onsite at Greenwich Drive and remote.

DESCRIPTION

UC San Diego Health's Revenue Cycle department supports the organization's mission to deliver outstanding patient care and to create a healthier world - one life at a time. We are a diverse, patient-focused, high-performing team with a commitment to quality, collaboration, and continuous improvement that enables us to deliver the maximum standard of care to our patients. We offer challenging career opportunities in a fast-paced and innovative environment and we embrace individuals who demonstrate a deep passion for problem-solving and customer service.

The Customer Service Professional Lead Worker is an experienced revenue cycle professional responsible for performing and supporting patient revenue cycle and customer care activities in accordance with applicable Federal, State and local standards, guidelines and regulations, and in adherence to UCSD Health customer service standards. These responsibilities include but are not limited to customer service, patient billing and/or patient account balance collection activities associated with the hospital and professional revenue cycle; and performing lead responsibilities, including daily work assignment schedules, coordinating work coverage, monitoring quality and productivity metrics, resolving escalated patient complaints, assisting with staff training, and escalating work flow and/or patient complaints to department management.

MINIMUM QUALIFICATIONS

• Six (6) years of related experience, education/training, OR a Bachelor's degree in related area plus two (2) years of related experience/training. Related experience includes a deep understanding of revenue cycle operations, particularly in customer service, patient billing, and account balance collection activities. It also encompasses proven experience in managing and optimizing workflow processes, with the ability to identify inefficiencies, analyze existing procedures, and implement improvements to streamline operations and increase overall effectiveness.
• Working knowledge of the practices, procedures, and concepts of the healthcare revenue cycle. Knowledge of any or all of the following: billing, collections, charge capture, contractual adjustments, third-party reimbursements, and cash management.
• Working knowledge of reporting instruments, metrics and / or dashboard design.
• Detail oriented, with demonstrated organizational skills and the ability to manage time efficiently, prioritize tasks, set schedules, and complete projects in a timely and cost-effective manner.
• Proficiency in common database, spreadsheet and presentation software.
• Demonstrated communications skills, with the ability to interpret and convey complex clinical finance information in a clear, concise manner. Ability to summarize and present reports and presentations.
• Demonstrated analytical and problem-solving skills, with the ability to evaluate the effectiveness of workflows and systems.
• Demonstrated interpersonal skills to work effectively in a team environment with internal staff in a wide variety of business and clinical areas.

PREFERRED QUALIFICATIONS

• HFMA Certified Revenue Cycle Representative (CRCR).
• Lean Six Sigma Yellow or Green Certification.
• Experience as a super user or subject matter expert with in-depth knowledge and hands-on expertise in EPIC.
• Demonstrated subject matter expertise in revenue cycle operations, including customer service, patient billing, and account balance collection activities.
• Proven experience in workflow process management, including the ability to identify, analyze, and optimize processes for improved efficiency and effectiveness.
• Experience collaborating in data gathering, trend identification, and performing financial analysis in revenue cycle operations.
• Experience with assisting/training newly onboarded team members.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $63,800 - $111,600 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $30.56 - $53.45

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

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If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community .

UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20
For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.