Customer Service Program Specialist 1
Albany, New York
Employer: StateJobsNY
Industry: Clerical, Secretarial, Office Aide
Salary: Competitive
Job type: Full-Time
• Six years of business experience, including four years of customer service experience; OR
• An associate's degree and four years of business experience, including two years of customer service experience; OR
• A bachelor's degree and two years of customer service experience; OR
• A master's degree or Juris Doctor (JD) and one year of customer service experience.
Preferred Qualifications:
• Experience with java-server pages (JSPs), HTML and CSS, interface design.
Duties Description NYSIF is seeking a qualified individual to join a dynamic and growing team! Under the direction of the Deputy Communications Director, the incumbent will be responsible for maintaining, supporting and enhancing NYSIF's external and internal website and communications.
Responsibilities include, but are not limited to:
• Experience with Sitecore.
• Assist with usability and accessibility evaluations for all websites.
• Promote plain language and best practices.
• Ability to review and optimize visual assets for the web.
• Ability to optimize PDF documents for accessibility.
• Experience developing field requirements and field validations for online forms.
• Experience developing and performing pre-deployment testing for online html forms.
• Test web pages and applications for accessibility compliance.
Additional Comments NYSIF has a telecommuting program.
The New York State Insurance Fund (NYSIF) was established in 1914 as part of the original
enactment of the New York State Workers' Compensation Law. NYSIF's mission is to guarantee the availability of workers' compensation insurance at the lowest possible cost to New York employers and to provide timely, appropriate indemnity and medical payments to injured workers, while maintaining a solvent fund. Since inception, NYSIF has fulfilled the dual roles for which it was created: to compete with other carriers to ensure a fair marketplace and to be a guaranteed source of coverage for employers who cannot secure coverage elsewhere.
NYSIF is the largest workers' compensation carrier in New York State and among the top ten largest workers' compensation carriers in the nation, insuring approximately 131,000 policyholders, with more than $1.6 billion in annual earned premium and over $22 billion in assets. A self-supporting insurance carrier, NYSIF operates without taxpayer funding.
In addition to workers' compensation insurance, NYSIF provides disability benefits coverage for off-the-job injuries to more than 57,500 New York employers. In 2018, NYSIF added paid family leave as a component of its disability benefits product, providing New Yorkers with job-protected, paid time away from work to care for their families.
#NYSIF
Some positions may require additional credentials or a background check to verify your identity.
Name Megan Browe
Telephone
Fax (518) 437-1618
Email Address hr@nysif.com
Address
Street PO Box 66699
City Albany
State NY
Zip Code 12205
Notes on Applying Please email your resume and cover letter to hr@nysif.com, including the Vacancy Post number and the position title in the subject line of your email.
• An associate's degree and four years of business experience, including two years of customer service experience; OR
• A bachelor's degree and two years of customer service experience; OR
• A master's degree or Juris Doctor (JD) and one year of customer service experience.
Preferred Qualifications:
• Experience with java-server pages (JSPs), HTML and CSS, interface design.
Duties Description NYSIF is seeking a qualified individual to join a dynamic and growing team! Under the direction of the Deputy Communications Director, the incumbent will be responsible for maintaining, supporting and enhancing NYSIF's external and internal website and communications.
Responsibilities include, but are not limited to:
• Experience with Sitecore.
• Assist with usability and accessibility evaluations for all websites.
• Promote plain language and best practices.
• Ability to review and optimize visual assets for the web.
• Ability to optimize PDF documents for accessibility.
• Experience developing field requirements and field validations for online forms.
• Experience developing and performing pre-deployment testing for online html forms.
• Test web pages and applications for accessibility compliance.
Additional Comments NYSIF has a telecommuting program.
The New York State Insurance Fund (NYSIF) was established in 1914 as part of the original
enactment of the New York State Workers' Compensation Law. NYSIF's mission is to guarantee the availability of workers' compensation insurance at the lowest possible cost to New York employers and to provide timely, appropriate indemnity and medical payments to injured workers, while maintaining a solvent fund. Since inception, NYSIF has fulfilled the dual roles for which it was created: to compete with other carriers to ensure a fair marketplace and to be a guaranteed source of coverage for employers who cannot secure coverage elsewhere.
NYSIF is the largest workers' compensation carrier in New York State and among the top ten largest workers' compensation carriers in the nation, insuring approximately 131,000 policyholders, with more than $1.6 billion in annual earned premium and over $22 billion in assets. A self-supporting insurance carrier, NYSIF operates without taxpayer funding.
In addition to workers' compensation insurance, NYSIF provides disability benefits coverage for off-the-job injuries to more than 57,500 New York employers. In 2018, NYSIF added paid family leave as a component of its disability benefits product, providing New Yorkers with job-protected, paid time away from work to care for their families.
#NYSIF
Some positions may require additional credentials or a background check to verify your identity.
Name Megan Browe
Telephone
Fax (518) 437-1618
Email Address hr@nysif.com
Address
Street PO Box 66699
City Albany
State NY
Zip Code 12205
Notes on Applying Please email your resume and cover letter to hr@nysif.com, including the Vacancy Post number and the position title in the subject line of your email.
Created: 2024-06-01
Reference: 159771
Country: United States
State: New York
City: Albany
ZIP: 12208
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