Customer Service Representative I

Insight Global is looking for a remote Customer Service Representative for one of our largest medical device clients. The representative will be responsible for receiving 35-40 inbound calls a day from client patients. Patients will call in with issues regarding product orders, shipment information, item information, and product function. As the front line of customer service, the individual should be ready and able to foster customer loyalty and be ablet absorb a large amount of information to serve the patients. The client is looking for a self-motivated multi-tasker. They should be comfortable working on multiple items at once while speaking with the patient like managing call center queues, navigating product manuals, taking patient information, and browsing shipment information. Work will be done under little supervision, so the representative must be a self-starter and be able to remedy issues using prior customer service knowledge. As a client-facing role, the representative must be able to pass a drug-test.

**Drug screen required - client-facing role**

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

A.S/GED or equivalent experience (1-2 years in customer facing role/customer service)
Ability to deliver exceptional customer service over the phone in a timely and efficient manner
Access to a strong and stable internet in a quiet environment.
Must be able to pass a drug test

Nice to Have Skills & Experience
- Certifications (Excel, MS Office, etc.)
- Call center work
- Experience in the medical industry

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.