Customer Service Representative II

*Pay Rate*
$16.50

SUMMARY: To answer incoming calls, redirect callers, respond to property-related inquiries, and make reservations. Responsible for a high level of guest service as described in your departments guest service standards.

*Hire on Bonus*
$2,000 hire on bonus is for new hires and rehires that are returning after 5 years or more. The bonus will be paid out in equal $500 portions after successfully completing 3 months, 6 months and 9 months of employment with Treasure Island Resort & Casino.

RESPONSIBILITIES
- Answer incoming calls providing detailed information for the property (including amenities, promotions, events, and Passport club information), provide directions to the property and address complaints
- Manage reservations for the property including hotel, restaurants, dinner cruises and promotional events being sure to accurately quote rates
- Input detailed information into the Property Management System and accurately and efficiently processes advance deposit credit card information
- Alert Security to potential problems and emergencies
- Determine guest room numbers, extensions, request service follow-up calls and provide reservation confirmation numbers
- Assist in promotional events as needed

QUALIFICATIONS
Required:
- High School Diploma/GED or equivalent experience
- Must have completed 90 days as a Treasure Island Customer Service Representative I or have equivalent experience

Preferred:
- 1-year call center or reservation agent experience preferably in a hotel or casino environment

A Resume is not required for this job.