Customer Service Representative
SCOTTSDALE, Arizona
Employer: StaffMyAgency LLC
Industry:
Salary: Competitive
Job type: Full-Time
Customer Service Representatives work to maximize positive customer experiences by responding to customer inquiries or complaints regarding the company's products or services. They will communicate with internal and external customers about basic underwriting guidelines, policies, and marketing initiatives to service customer accounts. Additionally, Customer Service Representatives will analyze, clarify, and resolve policy and account-related questions.
The position of the Customer Service Representative offers not only the opportunity for retention but agency growth through the expansion of a household by means of cross-selling multiple lines. This action will generate greater retention within the agency as well as new business growth.
Core job duties include (but are not limited to):
• Become licensed in Property & Casualty as well as Life, Accident and Health
• Determine customer requirements and expectations in order to help the customer identify specific products and solutions
• Solicit, sell and negotiate new business policies
• Review renewal business and identify appropriate follow-up action based on degree of change
• Cross-sell/up-sell products to existing customers
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Assist with the annual review process by contacting customers and preparing personalized customer coverage recommendations based on customers' needs
• Perform risk analysis and underwriting
• Client/Claims liaison
• Refer unresolved customer grievances or complex customer interactions to senior team member
• Implement/adhere to company and Agency guidelines
• General customer service duties as presented
• Performs other duties as assigned
Core competencies
• Business Results: Able to meet individual performance metrics and goals
• Multi-tasking: Able to successfully juggle multiple priorities at any given time
• Attention to Detail: Maintain accurate and descriptive accounts of all customer interactions (eCMS)
• Communication: Possess outstanding written and verbal communication skills
• Job Knowledge: Understand basic product, billing, underwriting, and processing guidelines
• Teamwork: Accept feedback when offered and work well with others
• Problem solving: Able to research and identify timely solutions to customer-related problems.
Benefits Include:
Required job duties are normally performed in a climate-controlled office environment.
Preferred skills and abilities
Four-year college degree highly preferred. High school diploma or equivalent required. Previous customer service experience highly preferred. Ideal candidate will have good PC skills, basic math skills, strong analytical capability, conflict resolution skills, the ability to multi-task, bilingual (if applicable to area), and strong verbal and written communication skills.
License Requirement:
Current Arizona P&C license preferred but not required as long as candidate is willing to become licensed (we will provide materials)
The position of the Customer Service Representative offers not only the opportunity for retention but agency growth through the expansion of a household by means of cross-selling multiple lines. This action will generate greater retention within the agency as well as new business growth.
Core job duties include (but are not limited to):
• Become licensed in Property & Casualty as well as Life, Accident and Health
• Determine customer requirements and expectations in order to help the customer identify specific products and solutions
• Solicit, sell and negotiate new business policies
• Review renewal business and identify appropriate follow-up action based on degree of change
• Cross-sell/up-sell products to existing customers
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Assist with the annual review process by contacting customers and preparing personalized customer coverage recommendations based on customers' needs
• Perform risk analysis and underwriting
• Client/Claims liaison
• Refer unresolved customer grievances or complex customer interactions to senior team member
• Implement/adhere to company and Agency guidelines
• General customer service duties as presented
• Performs other duties as assigned
Core competencies
• Business Results: Able to meet individual performance metrics and goals
• Multi-tasking: Able to successfully juggle multiple priorities at any given time
• Attention to Detail: Maintain accurate and descriptive accounts of all customer interactions (eCMS)
• Communication: Possess outstanding written and verbal communication skills
• Job Knowledge: Understand basic product, billing, underwriting, and processing guidelines
• Teamwork: Accept feedback when offered and work well with others
• Problem solving: Able to research and identify timely solutions to customer-related problems.
Benefits Include:
- Base pay (based on experience and licensing)
- Commission dependent on having or obtaining AZ Property and Casualty license
- Position includes time off, on the job training, high energy and positive work environment
Required job duties are normally performed in a climate-controlled office environment.
Preferred skills and abilities
Four-year college degree highly preferred. High school diploma or equivalent required. Previous customer service experience highly preferred. Ideal candidate will have good PC skills, basic math skills, strong analytical capability, conflict resolution skills, the ability to multi-task, bilingual (if applicable to area), and strong verbal and written communication skills.
License Requirement:
Current Arizona P&C license preferred but not required as long as candidate is willing to become licensed (we will provide materials)
Created: 2024-06-07
Reference: 507034217
Country: United States
State: Arizona
City: SCOTTSDALE
ZIP: 85259
Similar jobs:
-
Insurance Customer Service / Sales Representative
StaffMyAgency LLC in Surprise, Arizona -
Field Service Representative - Water Treatment
Ecolab in Chandler, Arizona -
Customer Service Representative
StaffMyAgency LLC in Tucson, Arizona -
$17/hr. Remote Customer Service Representative ***Louisville KY ONLY***
RemX in Phoenix, Arizona💸 $17 per hour -
Medical Equipment Customer Service Representative
Rotech in MESA, Arizona -
Customer Service Representative
Carvana in Tempe, Arizona💸 $18 per hour -
Medical Equipment Customer Service Representative
Rotech in PEORIA, Arizona -
Customer Service Representative (1517)
Mitsubishi Chemical Advanced Materials in Mesa, Arizona💸 $49000 - $60000. per year -
$17/hr. Remote Customer Service Representative ***Louisville KY ONLY***
RemX in Phoenix, Arizona💸 $17 per hour -
Specialty Service Representative - Pool & Spa
Ecolab in Mesa, Arizona -
Customer Service Representative - 1st Shift
GXO Logistics, Inc. in Goodyear, Arizona -
Customer Service Representative
Mr. Handyman in Phoenix, Arizona💸 $16.00 - $18.00 per hour -
Field Service Representative
Orion Talent in Tempe, Arizona💸 $34 per hour -
Customer Service Representative
Tesla Motors in Tempe, Arizona -
Service Representative
Ecolab in Mesa, Arizona -
$17/hr. Remote Customer Service Representative ***Louisville KY ONLY***
RemX in Phoenix, Arizona💸 $17 per hour -
Medical Equipment Customer Service Representative
Rotech in TUCSON, Arizona -
Customer Service Representative
Carvana in Tempe, Arizona💸 $18 per hour -
Human Resources Service Representative
Yuma Regional Medical Center in Yuma, Arizona -
Customer Service Representative
Insight Global in Goodyear, Arizona