Customer Service Representative

Job Description

Make your mark at the world’s largest HVAC company

Daikin Applied is seeking a Customer Service Representative II who will achieve world class Customer Service within a Team environment by answering phones in a timely fashion, process orders efficiently and communicate customer complaints to provide immediate resolution. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location: Plymouth, MN, Hybrid once a month/once a week

What you will do:

• Fields incoming calls to assure effective and efficient handling of calls and timely processing of orders
• Ensures that order processing is accurate and timely
• Support managers needs such as customer complaint resolution and exceeding customer expectations
• Acts as customer contact regarding pricing and shipping
• Recommends corrective actions to resolve customer complaints
• Handles various special projects as assigned by manager

What’s in it for you:

• Medical/Dental/Vision coverage, PTO, 401K match, support for community involvement and much more
• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

Minimum Qualifications:

• High School or GED
• Computer Skills - Microsoft Office
• Detail oriented and ability to operate in a fast-paced environment
• Customer Service experience (preferred)
• Bilingual Spanish Speaking Experience a bonus
• Work visa sponsorship is not available for this position

#LI-AW1