Job Title: Customer Service Representative

Hours: 8 am - 4:30 pm, Monday-Friday, fully onsite

Compensation: $20+

Location: South Plainfield, NJ

3-6 month contract

Internal Job ID: 10025466

Job Requirements:

Year(s) of Experience: 2+ years of Customer service experience out of a product-based environment (Open to call center experience with A-Z assistance)

Education: HS diploma/GED required, degree is preferred

Additional:

• Must have Advanced skills in Word and Excel, experience in an ERP system preferred
• Ability to add, subtract, multiply and divide in all units of measure, and use decimals.

Job Summary: The Customer Service Representative/Sales Liaison will provide ideal customer service by communicating with customers and/or sales staff by following through on every aspect of the order.

Responsibilities:

• Receives customer's orders, coordinates all purchase order details, enters orders and prepares orders for shipment.
• Arrange freight through TMS.
• Processes orders and paperwork for shipping. Communicates with warehouse the shipping requirements of the customer.
• Ensure customer orders deliver on time.
• Answers all inquiries such as tracking, C of A's, shipments, credits, scheduling, cancellation, adjustments, warehousing, and any other information pertaining to orders.
• Maintains contracts (inputs into database and works with Product Managers and Salesperson to manage release dates for products).
• Assists assigned Sales staff to help exceed customer's needs as necessary.
• Assists with answering inbound calls.
• Maintain outstanding customer relationships with all customers.
• Additional duties as deemed necessary by the Supervisor/Manager.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.