Customer Service Representative (Secret Cleared)

Zachary Piper Solutions is currently seeking a Customer Service Representative on Ft. Belvoir supporting all base communications.

Responsibilities for the Customer Service Representative include:

• Prepare orders in the NetPlus database by creating a TSR (Telecommunications Service Request) using the information obtained from the customers
• Coordinate with appropriate supervisors for time and material estimates.
• Work directly with Outside Plant technicians and Inside Plant technicians on any service order questions or issues and/or trouble calls as needed
• Resolve routine pricing inquiries to include issuance of Corrected Service Orders if needed
• Update the NetPlus database. This includes building new cables, creating new connectivity devices, updating LENs, updating connectivity for phone numbers and circuits, etc
• Give verbal and written instructions for all telecommunication devices used on Fort Belvoir

Qualifications for the Customer Service Representative include:

• 2-3+ years of relevant experience
• Experience with handling ticket/service requests or working in an administrative assistant or customer service related position
• ACTIVE DoD SECRET Clearance

Compensation for the Customer Service Representative include:

• $55K-$60K based on experience
• Full Benefits: Cigna Healthcare, Guardian Dental, VSP Vision, 401k with Voya through ADP
• PTO and 11 federal Holidays

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