Customer Service Representative

Overview

Placement Type:

Temp to Perm

Salary (USD):

$27 - $30/hr

Start Date:

09.02.2024

We are seeking a dedicated and enthusiastic Customer Service Representative to act as a liaison between our company and our customers. This role involves providing product and service information, answering questions, and resolving any issues that our customer accounts may face with accuracy and efficiency. The ideal candidate is passionate about helping customers, possesses strong communication skills, and has a knack for problem-solving.

Key Responsibilities:

• Manage Incoming Communications: Handle and manage incoming phone calls and emails, providing prompt and effective responses to customer inquiries.
• Sales Support: Identify opportunities to generate sales leads and upsell products to meet customer needs.
• Customer Needs Assessment: Actively listen to customers to understand and assess their needs, ensuring satisfaction and fostering long-term relationships.
• Trust and Relationship Building: Build sustainable relationships and trust with customer accounts through open, empathetic, and interactive communication.
• Accurate Information Delivery: Provide accurate, valid, and complete information to customers by utilizing the right tools and methods.
• Performance Metrics: Meet personal and team sales targets, and manage call handling quotas.
• Complaint Resolution: Address and resolve customer complaints by providing appropriate solutions and alternatives within time limits, and follow up to ensure complete resolution.
• Record Keeping: Maintain detailed records of customer interactions, process accounts, and document any actions taken in CRM systems such as Zoho.
• Adherence to Guidelines: Follow communication procedures, guidelines, and policies to maintain high service standards.
• Proactive Engagement: Take the extra mile to engage customers and ensure their satisfaction.

Requirements:

• Proven experience in customer support or as a Client Service Representative.
• Demonstrated ability to meet call handling and sales quotas.
• Strong phone contact handling skills and active listening abilities.
• Familiarity with CRM systems and practices, such as Zoho.
• Customer-oriented approach with the ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Proficiency in Microsoft Office Suite and ability to create email correspondence.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Willingness to learn new systems, including Ring Central phone system, and adhere to remote work best practices.
• High school diploma or equivalent required.

Preferred Skills:

• Experience with handling and resolving complex customer issues.
• Knowledge of remote working practices, including secure Wi-Fi and maintaining a quiet work environment.
• Familiarity with web product setup and safety video reviews.

Physical Requirements:

• Ability to sit for extended periods of time.

The target hiring compensation range for this role is 27.00 to 30.00 hr. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:
Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium . More information on our awesome benefits !

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.