Customer Service Specialist

Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 11,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.

Location: Fort Collins-United States (US)
Pay Range: ($53,801.00- $70,000)
Target Bonus: 5.0%
Req ID:25108

Position Summary: The Customer Service Specialist - Spare Parts ensures that the customers are satisfied. The CSS provides superb customer service by responding to customer inquiries in a timely manner, receiving and acknowledging orders, obtaining engineering or other technical support when necessary, and coordinating with Purchasing to have the parts ordered. The CSS will oversee shipments and deliveries, maintain records, and ensure all issues are resolved in a timely and efficient manner. The CSS will prepare system spare parts lists and work with other departments to ensure customers have what they need. This position requires a high level of responsiveness and sense of urgency. Responsibilities include providing effective customer service by establishing a working relationship with internal and external customers through communication via email, telephone, or in person with customers or company employees.

Essential Functions and Responsibilities:

• Builds and maintains effective long-term relationships with customers by responding to customer requests with a sense of urgency and driving the customer orders through to completion.
• Acknowledges orders, obtains engineering input on parts, coordinates with Purchasing team for parts orders
• Prepares spare parts proposals for customers
• Enters orders into ERP system
• Prepares packages and bills of lading for outgoing shipments
• Expedites deliveries per customer requests
• Maintains records between Smart Sheet and Epicor
• Ensures all issues are resolved in a timely and efficient manner
• Serves as liaison with manufacturing, engineering, and shipping
• Streamlines operational processes for efficiency and effectiveness.

Qualifications Required:

• High level of responsiveness and sense of urgency
• Ability to prepare routine administrative paperwork
• Records maintenance skills
• Ability to detect problems and report information to appropriate personnel
• Ability to sort, check, count, and verify numbers
• Knowledge of postal or commercial shipping methods and procedures
• Good verbal and written communication skills

Behavioral Skills Required:

• Team oriented
• Hardworking, driven
• Ability to work independently with little supervision
• Customer / Client Focus
• Strategic thinking
• Sales skills

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: Work is sedentary. While performing the duties of this job, the employee is regularly required to walk and sit. There is minimal reaching, bending and lifting in relationship to documents and stored records.
• Work environment: Normal office environment.

Performance Standards:

• Annual performance appraisal.
• Attainment of annual goals established between supervisor and incumbent.

Lincoln Electric Automation Inc., (Wolf Robotics), a subsidiary ofLincoln Electric Holdings Inc., has hadover 8,400 installations, our team of automation professionals has implemented solutions for the toughest metal working projects around. We foster an environment that encourages our group of bright, talented, and skilled employees to design and develop new products. We are proud to offer our full time candidates a comprehensive benefit programs which include:

• Health Insurance with HSA and FSA options
• Dental Insurance
• Vision Insurance
• Life/AD&D Insurance
• Short and Long-Term Disability Coverage
• 401(k) with a Company Match
• Paid Time Off
• Paid Holidays
• Paid Sick Time
• Bonus

Participation in any of the benefit plans and programs made available to employees/candidates meeting eligibility requirements. Lincoln Electric Automation Inc., reserves the right to amend or terminate any benefit plan or program at any time in accordance with applicable law.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.

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Nearest Major Market: Fort Collins
Nearest Secondary Market: Loveland
Job Segment: Welding, Technical Support, Fabrication, ERP, Manufacturing, Technology