Clinical / Service Delivery Technician Specialist I

Description: Salary Range: $27.88/hour - $36.07/hour

Job Summary:

Performs troubleshooting and repairs on routine medical equipment and software, escalating when necessary. Performs inspections, functionality tests, scheduled preventative maintenance, and recall of routine medical equipment and software. Installs, updates, and modifies equipment, ensuring compliance with manufacturers specifications with detailed guidance from a supervisor. Investigates and documents routine incidents and accidents involving medical equipment or software. Coordinates the use of vendors to perform repairs and maintenance when necessary, with detailed guidance from a supervisor. Documents corrective repairs and preventative maintenance, and maintains the parts inventory for medical devices and software.

Essential Responsibilities:

• Pursues effective relationships with others by sharing information with coworkers and members. Listens to and addresses performance feedback. Pursues self-development; acknowledges strengths and weaknesses, and takes action. Adapts to and learns from change, challenges, and feedback. Responds to the needs of others to support a business outcome.


• Completes routine work assignments by following procedures and policies and using data, and resources with oversight and management. Collaborates with others to address business problems; escalates issues or risks as appropriate; communicates progress and information. Adheres to established priorities, deadlines, and expectations. Identifies and speaks up for improvement opportunities.


• Ensures that documentation is adequately maintained by: supporting the team to document action taken (e.g., maintenance, repairs, part replacement) in the centralized maintenance management system with detailed guidance; documenting standards, procedures and protocols for all major processes and upholding all standards with some oversight; and maintaining adequate parts of inventory for medical devices and software with detailed guidance from a supervisor.


• Conducts ongoing preventative maintenance of medical equipment by: performing routine inspections and functionality tests of basic medical equipment (e.g., integrated, interoperable) medical devices and software with detailed guidance; assisting with scheduled preventative maintenance of routine medical equipment and software (e.g., replacing parts) with direction from a supervisor; responding to requests for maintenance with detailed guidance; and developing an awareness of the status of ongoing preventative maintenance activities, problems, and concerns.

Minimum Qualifications:

• Associates degree or vocational certificate Electronic Service, or related field OR Minimum one (1) year of experience in technology field service, or a directly related field.

Additional Requirements:

Preferred Qualifications:

• Certificate of Vendor Training involving directly related systems.

Primary Location: Colorado,Aurora,Central Support
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 07:30 AM
Working Hours End: 04:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: NUE-PO-01|NUE|Non Union Employee
Job Level: Individual Contributor
Specialty: Clinical / Service Delivery
Department: Central Support Services - Clinical Tech Repair Depot - 0308
Pay Range: $58000 - $75020 / hour The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.
Travel: No
On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest

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