As a customer success manager, you'll collaborate with the Business Development Manager and report to the Director of Sales and Marketing. Your responsibilities include addressing technical inquiries from clients, coordinating with internal Support staff, attending regional trade shows, and maximizing product deployment within different departments. Additionally, you'll assist in executing sales strategies, manage the new business development process, and maintain an up-to-date Sales Funnel using Salesforce. To be successful you will maintain a high retention rate of your clientele and continually upsell to existing clients.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

* 2 years of experience selling government portfolio. Clientele consisting of local, county and city government.

* A strong background in selling directly to local government, and stake holders such as assessors, apprai , and treasurers.

* Customer Success experience with an emphasis in retention and upselling.

Experience working within geographic information systems.

Nice to Have Skills & Experience

* Experience working with Active Campaign and Salesforce.

* Bachelor's degree

* Ability to travel up to 50% within territory.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.