Job Description

SUMMARY

This position provides a high level of customer service to Tucson Unified School District (TUSD) sites, departments, staff, and families. The Support Center Specialist analyzes, determines, resolves problems and initiates work orders.

MINIMUM REQUIREMENTS

High School Diploma or G.E.D.

Four (4) years progressively responsible experience in customer support setting responding to issues related to technology support, transportation service, building maintenance & repair, or similar.

Experience providing training and/or technical support to personnel.

Proficient using enterprise applications including but not limited to email, calendar, word processing, spreadsheets, presentations, and database programs.

OR

60 Semester Hour Credits in a related field

AND

Two (2) years of the above experience

OR

Technical certification in any of the following: Microsoft Technology Associate (MTA), Microsoft Certified System Engineer (MCSE), Windows, Microsoft Office Suite, or Network+ or similar

AND

Two (2) years of the above experience.

Strong verbal & written communication skills in English and a demonstrated ability to read and comprehend written/graphic and oral instructions.

PREFERRED QUALIFICATIONS

Experience with ITIL foundations, service desk help/ticket management software, and/or Help Desk related certificate desirable.

Ability to think critically and solve problems.

Bilingual English/Spanish

ADDITIONAL REQUIREMENTS AFTER HIRE

FBI fingerprint background check.

Proof of immunity to rubeola (measles) and rubella (German measles), or proof of MMR immunization.

COMMENTS

Effective: 2024-2025 SCHOOL YEAR

Location: District Office - Broadway and Park area

Classification: Whie Collar

FTE : 1.0 - 8 hours per day

Work Calendar: 12 month

Positions less than 30 hours per week are not eligible for district benefits.

Internal candidates will transfer at a rate commensurate with their bargaining unit language. For more information on salary schedule, please reference the Employee Agreements Webpage .

Tucson Unified School District is committed to a policy of nondiscrimination based on disability, race, color, religion/religious beliefs, sex, sexual orientation, gender identity or expression, age, or national origin.

Job Contact Information Name Linda Ross Title Executive Assistant Phone 520-225-6312 Email linda.ross@tusd1.org

Applications will be accepted
Wednesday, June 5, 2024 12:00 AM - Monday, September 2, 2024 11:59 PM
(Pacific Standard Time)