Title: Human Resource (HR) Service Center Specialist
Location: Tempe, AZ (9-6pm, 4 days onsite, 1 day remote)
Duration: 12+ months
Compensation: $34.00-$38.00/hour
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

DESCRIPTION:
The Human Resources (HR) Service Center Specialist is responsible for supporting employee service center serving employees, managers, and various external stakeholders for the Americas Region (USA, Canada, and Latin America). Although this position is operational and transactional in nature, the successful individual supports a critical control function within the HR Shared Services organization providing general customer service, transactional support, and information to employees across the regions.

The HR Service Center Specialist is responsible for driving employee and manager self-service and providing Tier 1 level support to employees at all organizational levels. In support of this objective, you will be creating, assigning, escalating, and resolving cases within our Case Management System and completing transactions via Workday. Inquiries come into the department via primarily three channels: email, telephone, and chat. Because of this, your ability to multi-task and communicate effectively (both verbal and written) is crucial.

Demonstrate a passion for customer service, excellent organizational skills, and prior work experience in a Human Resource/Employee Service Center, busy Call/Contact Center, or work as an HR Generalist.

MAJOR RESPONSIBILITIES:
• Manage, assign and resolve cases assigned by you or by others, coming into the department from multiple channels including by phone, email, or chat.
• Expedite incoming inquiries and create cases in real-time with the goal of resolution of assigned cases within our established Service Level Agreement (SLA) timeframe.
• Process routine system transactions in Workday in a manner consistent with established procedures and deadlines.
• Perform daily BAU (business-as-usual) work including checking shared mailboxes, daily mail-outs, unemployment claims, document requests, and the completion of various other transactions.

OTHER INFORMATION:
• Occasional overtime may be available
• Demonstrate energy, and enthusiasm and inspire within the team
• Bilingual (Spanish) is preferred but not required
• Current work arrangement is 3 days remote and 2 days in the Tempe, AZ office but is changing to 4 days in office, ETA end of the year.

EDUCATION, EXPERIENCE, AND OTHER SKILLS REQUIRED:
• Associate's degree or 2-3 years college work or equivalent experience
• Minimum experience of 2-3 years as a support center representative specializing in Human Resources support is preferred
• Experience in payroll is a plus
• Must be able to meet monthly objectives as established by the management team
• Must have energy and stamina to handle high call volume and repetitive tasks
• Strong customer service and problem-solving skills
• Experience with Workday or HR Case Management, ServiceNow, or a similar case management tool is highly desirable
• Strong verbal and written communication skills with the outcome of achieving understanding across all employee levels and groups
If you are interested and qualified, please send your resume (Word Format) to Michelle Nicolaus (mnicolaus@inspyrsolutions.com).

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay, 401(k)
• Retirement plan
• ...and much more!

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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