University IT Service Desk Analyst
Redwood City, California
Employer: Experis
Industry:
Salary: Competitive
Job type: Part-Time
Job title: University IT Service Desk Analyst
Contract on W2 for a duration of 12+ months (Possibility for extensions)
Work type HYBRID from Redwood City CA but need to be onsite for training.
Pay budget - $25 - $31/hr on W2
Top 3 requirements to hire?
REQUIREMENTS
Contract on W2 for a duration of 12+ months (Possibility for extensions)
Work type HYBRID from Redwood City CA but need to be onsite for training.
Pay budget - $25 - $31/hr on W2
Top 3 requirements to hire?
- Customer service, phones (we're a call center), and critical thinking skills.
- Experience with ServiceNow is a plus.
- Training: Password reset, duo 2 step, desk phones, order/billing for IT services
- Support faculty, staff, students.
- Pass IT support to IT team, but handles all incoming calls (15-25 calls a day)
REQUIREMENTS
- Experience with various operating systems and computing devices.
- Experience installing and configuring desktop computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting.
- Good communication and interpersonal skills.
- Ability to provide excellent client service.
- Ability to apply diagnostic techniques for problem troubleshooting.
- Ability to apply information technology standard methodologies, including security (this includes information security or physical security, such as asset management) to problem resolution and troubleshooting.
- Familiarity with ITSM Ticketing systems, such as ServiceNow, Remedy or ZenDesk.
- Familiarity with remote desktop tools.
- Provide first line of response to requests for various hardware, software, peripherals, and networking technical assistance. Provide remote problem resolution when possible.
- Resolve basic end-user problems, escalate as appropriate.
- Install, upgrade, configure, and solve computing and communication devices and peripherals.
- Perform, schedule, and monitor system alerts, work queues, back-ups, and recovery activities.
- Apply security standard methodologies.
- Ensure users are assigned appropriate resources.
- Constantly perform desk-based computer tasks.
- Frequently sitting, using a telephone, grasping lightly/fine manipulation, bending, lifting, standing, and carrying equipment.
- Occasionally lift/carry/push/pull objects that weigh 21-40 pounds.
- Rarely kneel/crawl, climb (ladders, scaffolds, or other), writing by hand, sort/file paperwork or parts, grasp forcefully.
Created: 2024-06-28
Reference: 318982
Country: United States
State: California
City: Redwood City
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